I read a lot of reviews and compared prices around McKinney before booking this place for one night as we drove through town as we knew nothing about the area. It was well priced as it was a Thursday evening.. $125 for a very beautiful room, that is damn hard to find these days! This place is beautiful inside and out and is in walking distance of everything downtown. (But you better get there before 10pm if you want to eat as every kitchen except for a pub around the corner will already be closed.) I did not enjoy interacting with the desk employees, but the manager we dealt with the next morning was excellent.
In regards to room: awesome size and convenient set up, beautiful and grand antique style furniture. However, I do wish the bed only looked antique, instead of feeling like the rock hard bed my grandparents have in their house from the 1940s.
The bathroom was pretty but inconvenient. The towels are literally the roughest textured linens I have experienced. In the shower there is only one tiny soap bar where you can place toiletries so you have to set everything on the floor. I took a shower and then went back to get my stuff and as I picked up my lotion I noticed an unfamiliar small brown thing on my hand. Then as I picked up the rest of the shampoo, conditioner & etc, I noticed there were more.. And they were moving. *** There were tiny brown worms covering the far bottom corner of the shower but you would never actually notice unless you had to go into that corner as the tile and grout are very dark. My fiancé immediately called management and they had a whole team up to sanitize the bathroom and gave us access to another room across the hall to finish getting ready before checking out. They then contacted Expedia and had our charges reversed before we could even make the request.
I was very happy with their customer service here. The way they handled the shower situation was appreciated and the staff was very genuine and attentive. I do think this is a clean hotel and I just had bad luck that day (let's hope!) so I was hesitant to even mention it in the review and would still recommend it. However, I would only recommend it to my young, healthy, trendy hipster friends, as the lack of conveniences inside and out seem to imply that this is a place for someone that doesn't plan to spend much time in the room, but instead more time downtown. My 40 year old fiancé hated it. Lol
- Official Description (provided by the hotel):
- Blending old-world charm with an emphasis on style, the Grand Hotel is regarded as one of the best luxury hotels in Texas. Built in 1880, this landmark building, which originally housed the Heard Opera House and Heard Mercantile store, is located on the historic downtown square surrounded by shops and restaurants. Each individually-designed room features granite bathrooms and rich decor, pillow-top mattresses, and luxurious Italian Frette robes and linens. ... more less
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