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“You get what you pay for.” 2 of 5 stars
Review of Regency Inn and Suites

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Regency Inn and Suites
2.0 of 5 Hotel   |   951 S. Central Expressway, McKinney, TX 75070 (Formerly Howard Johnson Inn McKinney)   |  
Hotel amenities
Ranked #11 of 12 hotels in McKinney
1 review
2 helpful votes 2 helpful votes
“You get what you pay for.”
2 of 5 stars Reviewed August 12, 2012 via mobile

Well let me start on a positive note by saying that the pool was nice, location easy to get to, and the staff was friendly. Now to get down to the nifty gritty, no pun intended.
The outside doors to access the building were open! No key card required! This definitely does not make a traveler feel safe. The rooms appeared dirty. When we got ready to climb in bed, there was RICE under the sheets and on top of the fitted sheet!!
The shower curtain had mold along the bottom edge of it (time to replace), there was a big stain ??syrup or some other unknown liquid, in one of the dresser drawers, and a couple hairs in the sink-yuck! The breakfast was rationed. Juice almost empty and locked up. Had to go out for breakfast, thus adding to the total cost. Also there was no soap in the lobby/employee bathroom and we notified the front desk, but it wasn't replenished. Next time we will drive down the road. Many other choices.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 people have reviewed this hotel

Traveler rating
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    3
    8
    13
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Quitman, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 7, 2012

At check in noticed a very bad smell, somewhat like cat urine. Got to the room and the room was not very clean. Pulled back the bed sheets and was noticed a few small specks moving. Went to the desk and asked for a refund and that we were checking out. Was told by the manager that he could not give a refund. I told him about the bugs and he told me that they had just gotten the place fumigated. (that would explain the god awful smell) If you want to feel violated and ripped off, feel free to stay there. I will not be staying at another Regency ever...sad that one bad hotel ruined my thought of making another reservation with Regency. You can't even complain to anyone other than the manager, since he is the owner. Sad that he wasn't willing to even refund half of the money. I will be telling each and every one of my friends to steer clear going there.

Room Tip: BED BUGS visible and alive
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  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanford
2 reviews
4 of 5 stars Reviewed July 26, 2012

We have had to stay in McKinney for five nights and were looking for nice inexpensive rooms.
We are very pleased, carpet had some stains but clean. The matresses are brand new, pillow tops and actually more comfortable than ours at home. Nice inside pool. Microwave and ref whch we utiized. Management are extremely helpful and cooperative. YES WE WILL STAY HERE AGAIN. You find something with all motels.

Room Tip: Hotel off highway so quiet. we had room 105. New ac unit
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McKinney, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 3, 2012

I stayed on June 21st and 22nd and found bed bugs by the dozens on my bed and in my clothing. DO NOT STAY HERE!!!! Also room 230 smelled like, well it was hard to describe but it was not pleasant. Had to keep a can of febreeze near the door and hold my breath till it was saturated and it still did no good. DO NOT STAY HERE!!!!!!

  • Stayed June 2012, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 3, 2012

i stay 1night then i find out there is bedbug and carpet smells like dog pee they dont even have clean room as you can see on photo. don't stay there and i ask for my money back they refused to give me a refund. don't stay at regency McKinney. there is other hotel are very good just one block away.

  • Stayed June 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas, United States
1 review
5 of 5 stars Reviewed March 29, 2012

We are returning guests to this location and were not disappointed with our stay. Just as before, the property was clean, well maintained, ample parking and the breakfast was also great in the morning...The front desk staff could not have been more friendly or helpful to make sure our room was ok with us and if we needed information on local places. Room was quiet, no disturbances, heated indoor pool and spa, free internet connection no problems We really liked having a microwave and refrigerator in the room and took advantage of the fridge.I was pleasantly surprised to find such a nice room for a good price.we certainly will return again when we come back to McKinney.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melissa, Texas
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2012

Indoor pool and hot tub is great! I stay here every time I can, Very friendly staff, cameras throughout the hallways so you feel very safe and security lives on-site. There are no bed bugs in this hotel, maybe before this owner had it, but now it is as good as staying at holiday inn!!! I recommend this hotel to everyone staying in McKinney, TX. I stay here at least twice a month and it is very relaxing.

Room Tip: Suites are awesome and all rooms are nice.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Regency Inn and Suites

Also Known As:
Regency Hotel
Regency Hotel Mckinney
Howard Johnson Mckinney
Address: 951 S. Central Expressway, McKinney, TX 75070 (Formerly Howard Johnson Inn McKinney)
Location: United States > Texas > McKinney
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 12 hotels in McKinney
Price Range (Based on Average Rates): $
Hotel Class:2 star — Regency Inn and Suites 2*
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