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“Great Staff” 4 of 5 stars
Review of Comfort Suites McAllen

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Comfort Suites McAllen
2.5 of 5 Hotel   |   800 W Expressway 83, McAllen, TX 78501   |  
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Ranked #19 of 36 Hotels in McAllen
Zapata, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Staff”
4 of 5 stars Reviewed February 26, 2015

Was offered bottled water & cookies as I checked into the hotel. Easy access if you come in on the 8th street instead of the hwy 83 side. Not a lot of parking but there were spaces available, location is and within walking distance to a few fast food restaurants. I will stay there again the next time I'm in the Rio Grande Valley.

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 reviews from our community

Traveler rating
    15
    5
    7
    6
    2
See reviews for
7
6
3
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Cleveland, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 1, 2014

This appears to be a slightly older hotel and it is in an interesting area (not the nicest part of town). The desk staff was very friendly and courteous and willing to help out in any way. The room was older but clean and comfortable. The bed was nice and made for a good sleep. This is a good place if passing through for a few days. My only complaint is the internet access was difficult to connect to, and the tub drained very slowly. Even with these minor issues I would stay again without question.

Stayed August 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OGIHtls, General Manager at Comfort Suites McAllen, responded to this review, October 1, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of my entire team at Comfort Suites I will like to extend an apology for not meeting your expectation with the internet connection in your suite. We have made changes to our servers to improve Wi-Fi connectivity for our guests.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Jorge Revilla
A GM
Choicehotels International
9562130333
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed August 29, 2014

This has been by far my best stay at a hotel. The staff was extremely helpful and beyond friendly. Rooms were very cleaned and did not smell musty. The breakfast was ok, swimming pool was really nice and clean

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OGIHtls, General Manager at Comfort Suites McAllen, responded to this review, September 17, 2014
Dear Armando,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Jorge Revilla
A GM
Choicehotels International
9562130333
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed June 24, 2014

We stayed at this Comfort Inn based on the Trip Advisor ratings. Bad choice. The first room we were given had debris on the worn out, stained carpet. The mirror in bath was badly spotted with water as if it had not been cleaned, one of the beds looked like sheets had not been changed. We asked for another room. Staff was accommodating. The second room had old, stained carpet, mirror in the bath was shabby and the smell in the room was moldy. My husband walked over to adjust a/c and the carpet was soaked with water. So, we asked for a third room. It was better with better carpet, bath and smelled clean. Beds were comfortable. However, the a/c had one setting - full cold. We couldn't adjust it, turn it down or off. All controls were broken. We nearly froze to death. Second night the a/c wouldn't keep the room cool. We were most uncomfortable and again, no way to adjust a/c. Key cards didn't work the second day and we repeatedly had to go to the front desk to have them re activated. Hallway carpets are extremely worn, torn and they had not bee vacuumed. Beds, pillows were comfortable and the staff was nice. I would not recommend and I would not stay there again. This hotel is owned by an independent operator who hasn't paid attention to the condition and maintenance of the rooms.

  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valley H, General Manager at Comfort Suites McAllen, responded to this review, June 27, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Jorge Revilla
general manager
comfort suites
956-213-0333
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Milwaukee
2 reviews
5 of 5 stars Reviewed May 28, 2014

Recently stayed at this hotel and had a great experience! The hotel was very clean with a microwave, refrigerator and flat screen television! They had a great complimentary breakfast as well as a gym room. I loved the location. Will definitely stay there again!

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valley H, General Manager at Comfort Suites McAllen, responded to this review, May 30, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Jorge Revilla
A GM
Choicehotels International
9562130333
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 31, 2014

I stay at alot of places everywhere and this place was a little pricey for what you get or got to put up with. ($105 a night after taxes) When i first checked in i asked for different room because mine had a not so fresh smell to it. Second was a little better but still smelled. Beds and bathroom were clean and fresh. Pool is very small and closed to to repairs during my stay. Staff is very friendly. Rooms are big. Hotel is located by mall and highway. Heavily congested area, a plus if you want to be close to everything. Dance club about half block awAy. Breakfast was edible but same low quality stuff they serve at every hotel. I prefer shoneys about a block away.

Stayed March 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valley H, General Manager at Comfort Suites McAllen, responded to this review, May 1, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Jorge Revilla
General Manager
Comfort Suites
McAllen, TX 78501
956-213-0333
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Senior Contributor
43 reviews 43 reviews
40 hotel reviews
Reviews in 36 cities Reviews in 36 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed March 3, 2014 via mobile

The Comfort Suites is a very nice, reasonably priced hotel in McAllen. Our bed was comfortable and the room was nice & clean. I liked you could set the a/c to run constantly to sort of drown out highway or other incidental noise. Continental breakfast was typical for 2* hotel. (But we really enjoyed going down the street to Krispy Kreme donuts for some hot fresh donuts!) We also enjoyed Pappadeux Seafood, also within a couple miles of the hotel. Lots of shopping is nearby. This is a good place to stay in the McAllen area!

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valley H, General Manager at Comfort Suites McAllen, responded to this review, May 1, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Jorge Revilla
General Manager
Comfort Suites
McAllen, TX 78501
956-213-0333
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites McAllen

Address: 800 W Expressway 83, McAllen, TX 78501
Phone Number:
Location: United States > Texas > McAllen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 36 Hotels in McAllen
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites McAllen 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
The Comfort Suites McAllen is 100% non-smoking and within 5 minutes of all McAllen attractions such as shopping, Dodge arena, and the airport. Rooms are all suites and offer free internet, free hot breakfast, and the other amenities you are looking for. ... more   less 
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Also Known As:
Comfort Suites Mcallen Hotel Mcallen
Mcallen Comfort Suites

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