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“Great Staff” 5 of 5 stars
Review of Comfort Suites McAllen

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Comfort Suites McAllen
2.5 of 5 Hotel   |   800 W Expressway 83, McAllen, TX 78501   |  
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Choice Privileges Points
Ranked #20 of 36 Hotels in McAllen
The Woodlands, Texas
Top Contributor
83 reviews 83 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
“Great Staff”
5 of 5 stars Reviewed September 3, 2013

I have stayed at many hotels in the Choice family and I enjoy most of them; but the staff at this Comfort Suites was exceptional! In addition, the bed was great and the location is ideal. I recommend this property to all travelers.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortmcallen, General Manager at Comfort Suites McAllen, responded to this review, September 23, 2013
Shortknocer,

Thank you so much for positive review and your compliment on our staff and facility.

Visit again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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34 reviews from our community

Traveler rating
    15
    5
    7
    6
    1
See reviews for
7
6
3
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Rhome, Texas, United States
Senior Contributor
22 reviews 22 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 16, 2013

Big clean rooms, nice breakfast, free internet, pool was clean. Close to the airport and the shopping mall. I will stay here again. We only stayed one night, but I would definately stay again. I like that it is close to the highway with fairly easy access.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valley H, General Manager at Comfort Suites McAllen, responded to this review, August 27, 2013
Danielle,
Thank you for taking the time to write a review about your stay!! We really appreciate it, visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 31, 2013

For business or vacation this hotel is perfectly located, less than a mile from the airport and to the largest mall in the Rio Grande Valley. The staff is friendly and aware they are there to serve you. Great attitudes from employee we came in contact with. The laundry room was clean. The wifi always worked. Close to several restaurants. The room was clean, quiet, and comfortable.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortmcallen, General Manager at Comfort Suites McAllen, responded to this review, September 24, 2013
LeeLAX,

Thanks so much for taking time out of your busy schedule to leave us a positive review, and the great compliment on our facility and location thank you again.

Visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 12, 2013 via mobile

I stayed with 25 fellow church members. The rooms were a good value except for several problems the staff never cared to fix. One night no one had hot water. Our ac would not shut off. Their solution was to unplug the window unit when it gets cold. After three nights, it was still not fixed. The water, when warm was scalding hot. Adjusting the shower faucet did no good. We asked for some extra shampoo and was told no. The hot tub was broken. If all these issues didn't exist, it would have been a great place to stay for the money.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortmcallen, General Manager at Comfort Suites McAllen, responded to this review, September 23, 2013
Maypearltx,

Sorry for all the problems you encountered on your stay, We are in the process of getting the hot tub fixed and worked on the hot water situation.

Thank you for bringing this to our attention and taking the time to leave this review.

Maybe in the near future you can give us another try.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 3, 2013

I stayed here for 6 months it was a nice place to stay. Never had any problems and if I did they took care of it right away. Also it is close to alot of restaurants and the mall. p.s. the cookies are the bomb at the hotel

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortmcallen, General Manager at Comfort Suites McAllen, responded to this review, November 6, 2013
Thanks for the review!
Glad you enjoyed the cookies!!

Visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PLAQUEMINE
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 18, 2013

This is the hotel to stay at if you want the best experience you have ever had at a hotel. The location is great, the room I was in was very clean and in great shape, and the staff went above and beyond on all of my needs. I was in town on a quick trip to look at some commercial property and Melissa the manager bent over backwards to help me locate a couple of properties in the area. The price of the room was also very reasonable. I am a Choice Elite member and am happy with the choices I usually have staying with them. Keep up the good work in McAllen.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortmcallen, General Manager at Comfort Suites McAllen, responded to this review, September 19, 2013
rdchristensen,

Thank you for taking the time out of your day to leave us a positive review, We really appreciate it.

Visit us again soon Mr. Christensen!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
59 reviews 59 reviews
53 hotel reviews
Reviews in 55 cities Reviews in 55 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed May 11, 2013

Due to the staff at this hotel, our experience here was fantastic. The front desk was incredibly hospitable and bent over backwards to make us comfortable. There was free cold beer and water kept in the lobby for us, along with fresh baked cookies, and some days even chicken and tacos. When we came in one night and the cookies were gone, Samantha at the front desk was quick to offer to bake up more. She even offered to ring us when they were done. We didn't take her up on the offer, but it was such a sweet gesture. She heard us talking about Whataburger, and offered us coupons; and the day staff was quick to offer a shuttle ride when we needed a lift to the local clinic. The rooms were clean, which was interesting because I have not had the best experience with Comfort Inn & Suites in the past. It was clear when we walked into the hotel that THIS particular Comfort Suites is NOT like the others we have stayed in. There were multiple WiFi options to keep the volume down and the internet fairly speedy, the TVs were large, the rooms were huge and had a full-size mini-fridge and microwave, there was free breakfast offered, and a beautiful pool outside. The only issues: the hot tub bubbles didn't work, the shower curtain needed to be longer because it didn't fit properly in the tub and our bathroom floor got soaked frequently, the water pressure in the shower was very low, the room was fairly dark, and there were few ice machines in the hotel. There was a laundry room offered. The comforter on the bed didn't feel "new," but it was still clean. Housekeeping did a great job. The hotel is in a great location for the area. Read tips for choosing rooms below.

Room Tip: Try to avoid rooms on the first floor. The ceiling is thin, and you can hear the thumps of footsteps...
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valley H, General Manager at Comfort Suites McAllen, responded to this review, June 17, 2013
Thank you "LynnJD' for the kind words and appreciate your feedback. We are glad to know that you enjoyed the service of our staff. It is great to hear that you enjoyed the various amenities here at Comfort Suites. We also take pride in our cleanliness and hospitality and it is guests like yourself that we enjoy having. We are sad to hear about some of the issues that you noted but will get taken care of as soon as possible. Our priority here at Comfort Suites are to accommodate our guests and with your feedback along with others help us in accommodating our guests even more in the future. We again, thank you for the kind words and hope to have you stay with us again here at Comfort Suites!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites McAllen

Address: 800 W Expressway 83, McAllen, TX 78501
Phone Number:
Location: United States > Texas > McAllen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 36 Hotels in McAllen
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites McAllen 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
The Comfort Suites McAllen is 100% non-smoking and within 5 minutes of all McAllen attractions such as shopping, Dodge arena, and the airport. Rooms are all suites and offer free internet, free hot breakfast, and the other amenities you are looking for. ... more   less 
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Also Known As:
Comfort Suites Mcallen Hotel Mcallen
Mcallen Comfort Suites

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