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“Overall good for price” 4 of 5 stars
Review of Hilton Garden Inn McAllen

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Hilton Garden Inn McAllen
3.0 of 5 Hotel   |   617 Expressway 83, McAllen, TX 78503   |  
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Ranked #3 of 36 Hotels in McAllen
Herndon, United States
1 review
“Overall good for price”
4 of 5 stars Reviewed March 20, 2014

The hotel provided good service and great breakfast. Some of the rooms could use upgrading but for the price was good experience. The hotel is located near the airport and within walking distance of the mall and restaurants.

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review, April 16, 2014
Dear Guest,

We thank you for staying with us and giving us the opportunity to serve you. Our goal is to provide a clean and a comfortable enrivroment for all our guest at a good price with great service so our guest can continue to return.

Thanks,
Jaime
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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167 reviews from our community

Traveler rating
    85
    53
    22
    3
    4
See reviews for
45
15
15
85
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Spanish first
  • Any
English first
New Braunfels, TX, United States
2 reviews
3 of 5 stars Reviewed March 17, 2014

This has not been up to the standards these last 2 visits. We also stay at the Hyatt's & Hyatt Resorts. We may go that route when we re in the Rio Grand Valley. There are too many choices for travelers. I was more upset during the previous visit because we booked this property in the car on the way. We had a confirmation that no one could find. The desk person suggested we made an error and were supposed to be in another Hilton Property.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review, March 20, 2014
Dear Guest,


I wanted to reach out sincerely apologize for your recent stay with us and to see if you can give me a call to get a little more information on the issue you experienced when checking in. This is not the level of service we strive for and our goal is to provide a 100% guest satisfaction, making sure every guest feel welcome and has a comfortable stay.

Sincerely,
Jaime
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McAllen,TX, United States
1 review
5 of 5 stars Reviewed March 16, 2014

First time in McAllen, TX and could not have chosen for a better place to stay. When I first arrived the area/streets were not too appealing but once inside my opinion changed! From the staff to the service provided, made my stay at this hotel feel like home. A plus is the restaurant across the parking, "Pochos" Mexican Restaurant, is a nice place to relax enjoy some drinks and food! I don't usually leave reviews and would rather skip this part of my survey but they deserve this review!

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review, March 20, 2014
Dear Guest,

We thanks for giving the opportunity to serve you and for your nice comment. Our goal is to provide a clean and comfortable environment to all our guests and that everyone they encounter with is welcomed & greeted with a friendly smile.

Thank You,
Jaime
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Houston, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 11, 2014

I have stayed at this hotel numerous times and it has always meets my expectations. It has one of the most courteous staffs I've run across. They are always polite and accommodating and eager to assist in anyway they can.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review, March 20, 2014
Dear Guest,

Thanks you for your continuous business and for letting us know that we are doing the right thing by taking care of you. Our goal is to provide the most friendly and comfortable atmosphere to all of guest so they make continue to return when in the area.

Thank You,
Jaime
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 28, 2014

Fabian, master chef, took great care of us, as did the wait staff... this restaurant was outstanding. Fresh food, terrific homemade salsa & incredible service we will be back.
I believe to be one of the best breakfasts I've had in awhile. They go way beyond a continental breakfast . Made to order Omlette to die for. Mmmmmmmmm good.

Stayed February 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review, March 20, 2014
Dear Guest,

I would like to thank you for taking the time to compliment our hotel staff and breakfast. We try our best in providing a great variety of food items for breakfast to send our guests off to a great start. We also strive in providing excellent customer service and try to make your stay a memorable one. We hope to see you back!

Thank You,
Jaime
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Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 23, 2014

We have stayed here at least ten times. And this is the first time we have come that we haven't been happy. I believe it is due to the new management company we were told about. The desk attendant Ramon was rude when we arrived and acted like it was a chore to check us in and answer standard questions. Everything except breakfast was sub standard for this hotel. The server and cook at breakfast were nice as always.

Stayed February 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review, February 25, 2014
Dear Guest,

I wanted to reach out and sincerely apologize for your recent stay. This is not the level of service we strive for and truly pain us that we have not delivered the service you have come to experience in the past. Please except my apologies and can assure you this will never happen again.

Sincerely,
Jaime
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 18, 2014

This hotel more than measured up to all expectations of previous traveling. The staff were professional and accomodating beyond measure. The hotel itself and room were very well kept. Easy access and parking with plenty of restaurants, shopping, and medical facilities close by.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, Manager at Hilton Garden Inn McAllen, responded to this review, February 25, 2014
Dear Guest,


Our goal is always to provide the best service to our entire guest and go that extra mile to make sure every guest has pleasant and comfortable stay. We thank you for staying with us and look forward to serving you again.

Thank You,
Jaime
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn McAllen

Address: 617 Expressway 83, McAllen, TX 78503
Phone Number:
Location: United States > Texas > McAllen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in McAllen
#2 Business Hotel in McAllen
#6 Family Hotel in McAllen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn McAllen 3*
Number of rooms: 104
Official Description (provided by the hotel):
Located in the Rio Grande Valley, the Hilton Garden Inn McAllen hotel is just one mile from McAllen Airport (MFE) and minutes from the Foreign Trade Zone. Take advantage of our thoughtful range of amenities. Plunge into the outdoor swimming pool and relax in the whirlpool. Work out in the fitness center, or borrow a Stay Fit Kit® to keep fit in the privacy of your own room. Enjoy a cooked-to-order breakfast at the hotel’s restaurant, the Great American Grill®, or keep up with work in the 24-hour Business Center. Plus, use the complimentary WiFi that is available in each room. The hotel’s two meeting rooms provide ample space for up to 100 guests and can be adapted to suit a range of seating styles. ... more   less 
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Also Known As:
Hilton Garden Inn Mcallen Hotel Mcallen
Hilton Mcallen

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