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“Great staff and service but definitely not a smoke free room!” 3 of 5 stars
Review of BEST WESTERN Executive Inn

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BEST WESTERN Executive Inn
5201 East End Boulevard South, Marshall, TX 75672   |  
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Ranked #6 of 15 hotels in Marshall
Wichita, Kansas
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“Great staff and service but definitely not a smoke free room!”
3 of 5 stars Reviewed March 22, 2013

We stopped at this hotel on our way to Florida from Kansas. It was very late and we chose Best Western based on other hotels in this chain that we had previously stayed at. The receptionist was very helpful and efficient (I believe her name was Kelsey). The room was nice and the beds were comfortable. The primary complaint that I have was that the room reaked of smoke. I assumed this was a smoke free hotel but it was too late at night to find another room. We have an asthmatic son so this added to his ailment. The hotel is also right beside a busy highway and it was a very noisy night with semi trucks flying by. The breakfast was OK but not as good as other Best Western Hotels. I probably wouldn't stay here again unless we had very few other choices.

Room Tip: Make sure that if you need a smoke free room that you ask for it.
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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43 people have reviewed this hotel

Traveler rating
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    8
    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Lexington, South Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

We were pleasantly surprised at the Best Western Executive Hotel Inn in Marshal Texas. The receptionist was Adam. He was very helpful and courteous. He gave us the best price available and gave us the best room for our needs. The price was great and the room was very comfortable. The lady receptionist at checkout was also very helpful and courteous. We highly recommend this Best Western Hotel to anyone traveling in East Texas. We will definately schedule our next trip to stay here again on our next trip.

Room Tip: There is a very good Golden Corral Restauant within walking distance of this hotel. A great value th...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pete P, General Manager at BEST WESTERN Executive Inn, responded to this review, March 16, 2013
Thank you for taking the time to write a review. I will be sure to share your comments with our staff to reinforce our commitment to taking care of our guests in every way. Thank you once again and we look forward to your next stay with us.

Sincerely,

Pete, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2013

Upon arriving I was impressed by the friendly staff. Check in was fast and the staff were ready to assist me in finding a local restaurant. The room was spacious clean and quiet. Great stay for the price. We will definitely be back

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pete P, General Manager at BEST WESTERN Executive Inn, responded to this review, March 16, 2013
We are glad you had a great stay with our hotel. Thank you for the kind review, and we look forward to accommodating you again in the future.

Sincerely,

Pete, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Top Contributor
143 reviews 143 reviews
55 hotel reviews
Reviews in 72 cities Reviews in 72 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 5, 2012

This is an older, but well maintained facility. As such, it offers the convenience of being able to park directly in front of your room if it’s on the ground level. That significantly speeds unload on arrival and loading on departure. It is conveniently located right off I-20 and there are a number of restaurants close by. Our room was large and included a sofa. The only negative was very erratic internet access in the evening. The problem did not occur when we first arrived around 4 pm. We were in a room in the back of the facility, while the office is in a separate building in the front and at the other end. I suspect the WiFi access point was in the office and vehicles arriving to check in and going out to and returning from dinner blocked the signal.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pete P, General Manager at BEST WESTERN Executive Inn, responded to this review, November 16, 2012
Dear Guest,

Please accept my apology concerning the inconveniences you experienced during your recent stay at Best Western Executive Inn. Your willingness to share your thoughts is very much appreciated and we strive to provide the level of service and accommodations that you expect from Best Western. We have already taken the necessary steps to fix the issues you faced.

We hope you will see the improvement and enjoy your time with us in your next visit. Please feel free to contact me if you have any further questions at 903-935-0707. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Destin, Florida
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed September 19, 2012

They were running a special that was $25/night cheaper than competition. Staff was very friendly.
No elevators so plan on hike up outside stairs.

Proximity to highway led to traffic noise that I was able to mute with the AC and some soft ear plugs.

The breakfast buffet is one of the most meager I have ever seen. Very skimpy.

Room Tip: Try for first floor so that you can park in front of room. No elevators.
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  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Executive Inn

Address: 5201 East End Boulevard South, Marshall, TX 75672
Phone Number:
Location: United States > Texas > Marshall
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Marshall
#3 Family Hotel in Marshall
#4 Business Hotel in Marshall
Price Range (Based on Average Rates): $
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Also Known As:
Best Western Marshall
Marshall Best Western

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