We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overnight stay” 4 of 5 stars
Review of Holiday Inn Express & Suites Marshall

Save Saved
You added Holiday Inn Express & Suites Marshall to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express & Suites Marshall
2.5 of 5 Hotel   |   500 Interstate 20 E, Marshall, TX 75670   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #5 of 15 hotels in Marshall
Darby, Montana
Top Contributor
53 reviews 53 reviews
41 hotel reviews
Reviews in 43 cities Reviews in 43 cities
19 helpful votes 19 helpful votes
“Overnight stay”
4 of 5 stars Reviewed May 15, 2013

Check in was actually kind of fun ( they were having a shift change so had the morning and evening desk ladies there ) They were very friendly and outgoing and had fun checking in. Room was good for what I wanted for the night ( the only thing is if you are there for more than a night the television selection is very lacking ) other than that I have no complaints. Bed was decent ( I am a " Side sleeper " so I like mine a little softer ) no noise from the interstate and the fan actually works ( I like the white noise to drown out other noise )
Over all I would say this is a good choice if you are on the road and passing through. Oh and go check out PORKY's BBQ down the road ( very good food and the waitress's are very outgoing )

Room Tip: Ask for an EVEN number room if you want real quiet ( the odd numbers face a truckstop parking lot...
See more room tips
  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickH0287, General Manager at Holiday Inn Express & Suites Marshall, responded to this review, May 22, 2013
Gunnar O,

Who ever said checking into a hotel shouldn't be a little fun? I'm glad that you enjoyed your stay with us starting at check in, after all Holiday Inn Express' motto is "Stay Smart, Stay You" for a reason! I'll be sure to share your review with our front desk staff, they always appreciate positive feedback.

Thank you for taking the time to share with us, and we hope to see you again in the future.

Until then, safe travels!

Patrick Hilchey, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

52 people have reviewed this hotel

Traveler rating
    26
    13
    5
    4
    4
See reviews for
23
8
5
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Clifton, Texas
Top Contributor
159 reviews 159 reviews
37 hotel reviews
Reviews in 52 cities Reviews in 52 cities
257 helpful votes 257 helpful votes
4 of 5 stars Reviewed April 15, 2013

The Holiday Inn Express Hotel and Suites, Marshall, TX offers a great location (Hwy 59) and excellent service.

Rooms: The property is well-maintained and provides comfortable bedding, workspace, ample bathroom and closet space and convenient amenities that include a refrigerator and microwave. The latter two are particularly useful in the event one wants to purchase something to cook on the BBQ grill by the pool and keep the food in the refrigerator prior to grilling and/or save the leftovers for later.

Public Spaces: The indoor and outdoor public areas are well-maintained and offer plenty of lounging space. The indoor commons area is appointed with comfortable furniture that will accommodate both lounging and working. The outdoor public area offers a pool with plenty of lounging space. As referenced earlier the outside area also offers a BBQ grill that is a welcome treat in the evening if one wishes to grill outside and enjoy a meal and drinks with friends or even alone.

Breakfast and For Purchase Pantry: The breakfast selections are quite good including fresh pancakes, scrambled eggs, boiled eggs and/or small cheese omelets, bacon, sausage, biscuits, gravy, assorted breads, fruits, cereals, coffee, juice and other drinks. In fact, the Holiday Inn Express Hotel and Suites in Marshall, TX offered one of the more substantial free breakfast meals that I've experienced at a 2.5 star property. In comparison to the "for purchase" breakfast at the Courtyard by Marriott property (Tyler, TX - 3.0 stars) the Holiday Inn Express and Suites is by far a better hotel property in both amenities and value. The "for purchase pantry" also offers opportunities to dine-in or for a late night snack. The prices are comparable to any convenience store.

Service: The front desk staff, dining staff, and housekeeping staff were all friendly, attentive, and responsive to requests. The East Texas hospitality was evident at this property.

For overall comfort and value the HIE&S in Marshall, TX offers the best choice for travelers in the Marshall area. I'll be sure to book my room early for future trips to Marshall.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickH0287, General Manager at Holiday Inn Express & Suites Marshall, responded to this review, April 17, 2013
Hello and thank you so much for filling out a review! We greatly appreciate you sharing your experiences with us. Feedback, especially positive feedback, is always most welcome. I'm glad that enjoyed your stay and thank you for allowing us to host you while visiting Marshall. We will look forward to seeing you again in the future.

Until then safe travels!

Patrick Hilchey, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Top Contributor
233 reviews 233 reviews
82 hotel reviews
Reviews in 88 cities Reviews in 88 cities
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed April 6, 2013

We were greeted with genuine friendliness by the manager, received a quiet room away from traffic, elevator and vending as requested. Recommendations for local dining given with care. The hotel seems to be new with nice western themed décor, clean room, modern appointments like granite bath counter, flat screen TV. Fridge and micro wave provided. Breakfast is the standard HIE fare including sausage, eggs, biscuits, gravy, pancakes, several bread choices, cinnamon rolls, juice, good coffee, yoghurt, cereal, bananas. Unfortunately all on Styrofoam and plastic. Attention: even though the address reads 500 Interstate 20, it can not be reached from the I20 access/on-ramp road. The hotel driveway is off a secondary road parallel to the freeway access ramp.

Room Tip: the hotel is situated perpendicular to the interstate. Rooms located in the rear and facing south ar...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickH0287, General Manager at Holiday Inn Express & Suites Marshall, responded to this review, April 12, 2013
Thanks Herman!

I'm so glad that you enjoyed your stay and the dining recommendations. Our housekeeping and maintenance staff work tirelessly to keep the hotel "new" condition and I plan to share your review in our morning "Staff Huddle" with them. Also, on the dishes and utensils in the breakfast bar, I don't have a firm timeline for these changes, but we are currently exploring options with our suppliers and IHG, our parent company, to shift from Styrofoam and plastic to more eco-friendly items such as recyclable materials. I hope you and your son enjoyed the rest of your road trip and we look forward to seeing you again sometime in the future!

Until then, safe travels!

Patrick Hilchey, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 27, 2013

My second visit to this hotel was better than the first...I stayed early Feb. 2013 the first time, and found the hotel to be very nice, clean, well-equipped, with friendly staff. This second visit in March, I was upgraded to the top-floor "executive suite" which was super nice! Everything was in order when I arrived, and even though I was a bit late getting to the hotel, the staff was more than accomodating. Great restful evening, and a nice breakfast the following morning...with convenient parking, vending machines, and internet access right off the main lobby. Will definitely stay here again---very convenient to IH20, Hwy59, and close to downtown Marshall, TX. A definite plus...only 30 minutes or so away from Shreveport/Bossier City, LA. Recommended!!

Room Tip: 3rd floor suites are extra-large and roomy!
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickH0287, General Manager at Holiday Inn Express & Suites Marshall, responded to this review, April 4, 2013
Thank you so much for taking the time to fill out a review! I'm so glad that you enjoyed your stay even more the second time around. Our suites are truly the crown jewels of the hotel and some of the most spacious in Marshall. Thanks again for allowing us to host you while visiting Marshall and we look forward to seeing you again soon.

Safe Travels,

Patrick Hilchey, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 15, 2012

Nice overall got a good nights sleep , parking not great so if riding a motorcycle would ask to park under canopy. Breakfast decent always a factor when I travel because it saves time, pancake machine was broken , didn't I use pool but it was clean and ready . Would stay again

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickH0287, General Manager at Holiday Inn Express & Suites Marshall, responded to this review, December 27, 2012
Hello Tom,

Thank you for taking the time to fill out a review! I'm glad you got a good night's sleep while riding through. You're correct, our location at the end of the frontage road can be a little tricky to locate the first time, but I'm glad that you found the hotel's cleanliness and service up to your standards when you arrived. Let me apologize for the pancake machine being out of service. There had been a tear in one the belts that operate the machine and it took a few days to received the replacement belt from the manufacturer. I can assure you though that if you find yourself riding through this area again the pancakes will be hot and fresh as they should be.

I hope the rest of your trip was enjoyable and you had a smooth ride, we love to have bikers stay with us as they ride through. Our hotel hosts two major bike rallies each year and they're some of the most enjoyable events to work with.

Hope to see you again soon, until then, safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Park, Texas
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 5, 2012

I arrived late last night, after driving in from Austin. Check in was quick and efficient. Guest service was very friendly and welcoming. I have a room on the first floor, looking at the pool. My only complaint is that my "neighbor" is a snorer. The room is great! Service is great!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickH0287, General Manager at Holiday Inn Express & Suites Marshall, responded to this review, December 5, 2012
Hello Brian,

First, let me say thanks, not just for staying with us, but for staying again. Secondly, thank you so much for sharing your experience with us! I'm very happy to hear you found the hotel to your standards and enjoyed the view of the pool. All of the staff really tries to go "all in" for guest service and cleanliness and they'll be very happy to hear that you were pleased.

Again, thank you for posting your review and we look forward to seeing you again.

Until then, safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisiana
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 30, 2012

The Holiday Inn Express in Marshall, Texas is located near a convenient intersection next to Interstate 20. The hotel was clean, all the staff was helpful and friendly. Their hot breakast was more than ample. If you want a quieter room, ask for one at the back of the hotel or you will hear interstate traffic all night. We had a room facing the interstate but I travel with ear plugs so it was not a problem for me.

Jefferson, Texas is only about a fifteen minute drive from Marshall, so the Holiday Inn Express is a good base for seeing Marshall and Jefferson. I was attending a conference in Marshall but did a little sightseeingin Jefferson the following day and it was very convenient.

I would definitely stay at this property again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickH0287, General Manager at Holiday Inn Express & Suites Marshall, responded to this review, December 3, 2012
Hello Ms. Johnson,

Thank you so much for taking the time to share your feedback with us. I'm very happy that you enjoyed your stay and got to take in some of the sights in Jefferson before heading home. A number of our guests love to visit the Jefferson area, especially antique lovers. I'm glad that you enjoyed the breakfast and will share your comments with our Breakfast Host during our morning staff "huddle".

Thanks again for sharing, and we hope to see you again next time. Until then, safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Holiday Inn Express & Suites Marshall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express & Suites Marshall

Address: 500 Interstate 20 E, Marshall, TX 75670
Phone Number:
Location: United States > Texas > Marshall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Marshall
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Marshall 2.5*
Official Description (provided by the hotel):
Welcome to the new Holiday Inn Express Hotel & Suites in Marshall near the Josey Ranch. Our Marshall, TX hotel is the perfect choice for both business and leisure travelers.Families looking for lodging in Marshall, Texas will love staying at our hotel, located just off I-20 at Highway 59, with close proximity to the educational institutes of ETBU, Wiley College and Texas State Tech. This Marshall, TX hotel is convenient to numerous local attractions, including the Josey Ranch, Caddo Lake, the Starr Family State Historical Site and our world-renowned pottery stores. Other sights and activities include the Riverboat Casinos in Shreveport-Bossier, a historic downtown and many yearly festivals.Business travelers will be impressed by the comforts of our Marshall, Texas accommodations. Situated in a suburban area, we offer you easy access to several large companies, such as the Marshall Courthouse, Weatherford, Martex Drilling Company, Nomac and the Marshall pottery manufacturers. Our Marshall, TX hotel also provides a Business Center with computer access, fax, copy and printing services and free high-speed, wired and wireless Internet access.While you are lodging in Marshall, TX, you can enjoy our amenities including a convenient Sweets Shop, an outdoor pool, a patio with grills and the free hot breakfast bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Travelocity, Orbitz, Priceline, Tingo, BookIt.com, Hotels.com, Venere, Agoda and Otel so you can book your Holiday Inn Express & Suites Marshall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Marshall

Owners: What's your side of the story?

If you own or manage Holiday Inn Express & Suites Marshall, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.