We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best Hotel in this Class I have ever expereienced!” 5 of 5 stars
Review of Holiday Inn Express & Suites Marshall

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Holiday Inn Express & Suites Marshall to your Saves list
Holiday Inn Express & Suites Marshall
2.5 of 5 Hotel   |   500 Interstate 20 E, Marshall, TX 75670   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #6 of 15 Hotels in Marshall
Houston, Texas, United States
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Best Hotel in this Class I have ever expereienced!”
5 of 5 stars Reviewed July 9, 2012

Stayed one night in a suite . This hotel is by far the best hotel I have ever stayed in! The check-in was nice and efficient. Room was clean; towels were clean (No make-up stains); A/C worked great; different choices of pillows, breakfast was hot and a good quality; TV worked great and remote worked; kids had no problems with internet connection. We did not use the business center; pool or work-out room so can't comment on those.

Room Tip: Suite on North side was nice.
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickH0287, General Manager at Holiday Inn Express & Suites Marshall, responded to this review, August 10, 2012
Thank you for taking the time to share your experiences! We're always looking for feedback from how we are doing, and positive feedback is the best! Thanks again for sharing your review, hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

58 reviews from our community

Traveler rating
    29
    16
    5
    4
    4
See reviews for
24
11
5
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Fort Stockton, Texas
Top Contributor
217 reviews 217 reviews
30 hotel reviews
Reviews in 64 cities Reviews in 64 cities
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed June 2, 2012

Nice people, big room, hotel is only 3 years old and everything was in good shape. Breakfast is hot and cold with many choices.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express & Suites Marshall, responded to this review, July 10, 2012
Thank you so much for taking the time to write a review! We're very glad that you enjoyed your stay with us. Thanks again, and safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
2 reviews
5 of 5 stars Reviewed May 22, 2012

Very clean, very friendly, great breakfast and good price, even the housekeeper (Jackie) was fantastic and had a great attitude! We will be back!

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickH0287, General Manager at Holiday Inn Express & Suites Marshall, responded to this review, May 24, 2012
Thank you so much for your review! During our morning staff "huddle" we read the review aloud and Miss Jackie's face just lit up with joy that you loved your stay. Miss Jackie has been with our hotel since we opened in 2008 and is by far one of our best. Thank you again for your kind words and taking the time to share, you have no idea how much it means to know that we were able to make your stay enjoyable.

Until next time, safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Panama
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 9, 2012

Spent a week there while visiting family in the area. Marshall isn't known as a tourist destination, so I wasn't expecting much from a hotel there...but I was surprised. I had a two queen non-smoking suite with a couch and microwave that was pretty nice. In fact, the room was better than some of the European "five stars" I've been in. Not luxurious, but spacious and clean and in good repair. Certainly very comfortable.
The included breakfast was pretty good with several juices and coffee, eggs, bacon, sausage, pancakes (coolest pancake machine I've ever seen), etc.
Gymnasium is small, with two decent treadmills, a stationary bike, and a multi-station cable machine.
The outdoor pool looked fine, although I didn't use it.
Staff was courteous and professional.
Detractors...the elevator is small and slow. Parking is limited. The wi-fi connection for the (free) internet was very weak and there was no option to hook up via an ethernet cable.
I really don't know how much the hotel costs as I was using Priority Club points to stay for free.
I will definitely stay there again next time I need a hotel in Marshall...which I do every few years.

Room Tip: Priority Club is like frequent flier miles for hotel stays...I've been able to get several free...
See more room tips
  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickH0287, General Manager at Holiday Inn Express & Suites Marshall, responded to this review, May 16, 2012
I glad you were pleasantly surprised by the hotel! It's true, Marshall is a small East Texas town, but that's no reason not to expect the best! We're very proud of our hotel and work very hard to keep it looking nice and fresh. Sorry you had problems with the WiFi, about the same time of your stay we had two of our access points fail, which caused the weak signal. I assure you, this has since been corrected and the next time you're in the area you should have no problem whatsoever.

Thank you for sharing your experiences and taking the time to post! Safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lafayette,la
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 20, 2012

good for the price doors in hallway noisy breakfest ok clean rooms rough road to get to it because of truck stop next door few pot holes and not eough parking spots in front hated that

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickH0287, General Manager at Holiday Inn Express & Suites Marshall, responded to this review, May 16, 2012
Thank you for taking the time fill out a review! We greatly appreciate your feedback. I'm very sorry that you experienced a problem with the noise, the doors at the hotel are made of heavy hard woods with spring hinges to ensure that the doors close fully when you leave the rooms for guest safety. While this provides excellent security, it can be a bit loud if other guests allow the doors to slam behind them and I apologize for any inconvenience this may have caused you. I hope this unfortunate experience will not keep you from visiting us again. Thank you again for taking the time to share your experiences. Safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Top Contributor
73 reviews 73 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed March 23, 2012

Travelling from New Orleans to Oklahoma, stopped here late evening (about 9 o'clock) having been driving for nearly 8 hours, so wanted a good nights sleep. Had a look at a couple of other hotels nearby and checked out their prices. Negotiated with this hotel for two rooms and got a sensible discount. Hotel receptionist persuded us to become Priority Club member and then immediately updgraded us. Great rooms, comfortable beds, very clean, modern and well decorated. Microwave in room, and coffee making facilities. Found a small restaurant across the bridge over the interstate.

If you are travelling then this is a good place to stay. Had a continental breakfast in the morning, nothing fancy but sufficient.

Only met 2-3 members of staff but each one was pleasant and friendly, and made the effort to ensure our stay was comfortable.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickH0287, Manager at Holiday Inn Express & Suites Marshall, responded to this review, March 30, 2012
Thank you for taking the time to share your experience with us. We're very happy that you enjoyed your stay and hope you had a nice trip from "The Big Easy" to Oklahoma. Let me also thank you for becoming one of our newest members to our Priority Club Rewards program, I'm sure you will find it a rewarding experience.

Again, thank you for sharing you feedback and we're proud to of been your choice in Marshall. Hope to see you again sometime, until then, safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 7, 2012

We stayed here last weekend. Hotel looks new. Didn't use any of the hotels services. But the staff were friendly that we did see. They had a breakfast, it looked good, but we ate in town with friends.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatrickH0287, Manager at Holiday Inn Express & Suites Marshall, responded to this review, March 12, 2012
Thank you for the kind words! We try very hard to keep the hotel looking like new even though we're almost four years old now. Sorry you didn't get a chance to sample the breakfast, we've made a number of additions over the past few months I'm sure you would have enjoyed.

Hope to see you again soon, until then, safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express & Suites Marshall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express & Suites Marshall

Address: 500 Interstate 20 E, Marshall, TX 75670
Phone Number:
Location: United States > Texas > Marshall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Marshall
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Marshall 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to the new Holiday Inn Express Hotel & Suites in Marshall near the Josey Ranch. Our Marshall, TX hotel is the perfect choice for both business and leisure travelers.Families looking for lodging in Marshall, Texas will love staying at our hotel, located just off I-20 at Highway 59, with close proximity to the educational institutes of ETBU, Wiley College and Texas State Tech. This Marshall, TX hotel is convenient to numerous local attractions, including the Josey Ranch, Caddo Lake, the Starr Family State Historical Site and our world-renowned pottery stores. Other sights and activities include the Riverboat Casinos in Shreveport-Bossier, a historic downtown and many yearly festivals.Business travelers will be impressed by the comforts of our Marshall, Texas accommodations. Situated in a suburban area, we offer you easy access to several large companies, such as the Marshall Courthouse, Weatherford, Martex Drilling Company, Nomac and the Marshall pottery manufacturers. Our Marshall, TX hotel also provides a Business Center with computer access, fax, copy and printing services and free high-speed, wired and wireless Internet access.While you are lodging in Marshall, TX, you can enjoy our amenities including a convenient Sweets Shop, an outdoor pool, a patio with grills and the free hot breakfast bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Travelocity, BookIt.com, Priceline, Orbitz and Hotels.com so you can book your Holiday Inn Express & Suites Marshall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Marshall

Owners: What's your side of the story?

If you own or manage Holiday Inn Express & Suites Marshall, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.