As a family we've spent Thanksgiving here twice for a week each time. Let me first say that it is always a wonderful stay and we will be back again.
Coming off of my second visit I only have one consistent complaint that keeps me from giving this place 5 stars. Front desk staff are out to lunch. I know it must be hard to find quality competent hospitality people in the middle of nowhere, but I hope they try harder in the future for the hotel's reputation's sake. Make sure to check multiple times to double and triple check your reservations for dinners, spa visits, rooms, etc. One person will give you the okay and then the other may not find it in the system, then the other will find it but for the wrong time and place. If you're uninitiated to this circus you'll probably be pretty frustrated. If you're thorough though, it shouldn't destroy the trip.
Quick examples: Part of our party needed a wheelchair accessible room and upon arrival they weren't sure about what we were talking about until checking with other staff. The handicap room's front porch light was burnt out and for how dark it gets out there, it was problematic. Also, that shows that the grounds don't get daily facility checks. The lobby has a big fireplace and no fire in it. When I asked why they didn't have it lit the front desk attendant said she didn't know how to turn it on... Our Thanksgiving dinner reservations both years were mixed up. When we showed up to the dinner they didn't know we had a person in a wheelchair with us even though we made a big point of putting that in the reservation. If it was located in a city with other hotels on the same level close by, this kind of stuff would really hurt their attendance.
I love the hotel, I love Marathon and it's location close to so many wonderful West Texas sights. I'm not saying don't stay here by any means, I'm just saying be prepared to be thorough when working with the staff.
(Side note: Housekeeping was phenomenal and really friendly)
- Also Known As:
- Gage Hotel Marathon
- Official Description (provided by the hotel):
- Located in the Texas Mountain Region, the Gage Hotel offers elegant accommodations to those wishing to escape the mundane. ... more less
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