My friends and I rented three rooms so that we could go to the Texas Renaissance Festival. The evening we checked in we went out to eat. As we left we noticed our door didn't shut properly. The owner told us that due to the weather you have to manipulate the door a certain way. That was a joke, the door never closed properly at all. Our friends' elementary age son could push it open with one finger. The manager refused to give us a new room despite having two unoccupied rooms on hand. Luckily one of our friends was not able to go on the trip and didn't cancel her room in time,so we were able to take advantage of their room. The manager refused to refund us back $440 for a two night stay in our room, when the room was unusable. We should not have to receive a tutorial on how to pull a door shut (especially when the owner's daughter who verified our issue couldn't do it either.) When she found out we were staying in our friends paid and unoccupied room she rented out the room we complained about to another person and they had the same issue.
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