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Courtyard
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Reviewed June 15, 2014

This is a very comfortable and friendly hotel. The bed was so comfortable and staff very helpful. Enjoyed the Bistro in the lobby for breakfast. I would definitely stay here again.
One negative was the room carpet needed cleaning.

Date of stay: June 2014
  • Trip type: Traveled on business
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Thank Denise M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CourtyardLufkin, Manager at Courtyard by Marriott Lufkin, responded to this reviewResponded June 16, 2014

Good Afternoon and thank you so much for you comments. We truly appreciate all feedback we receive from our guests.

While our maintenance team does a preventative maintenance on all rooms, it looks like the carpet was over-looked in your room. I apologize for that inconvenience. I have instructed my Housekeeping supervisor to review all carpets this week and make a list of any that need extra attention to ensure this is corrected. Once again, thank you for letting us know about this.

I am very glad that you enjoyed your stay while you were here. We look forward to seeing you again!

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Reviewed May 17, 2014

New and it shows. The rooms are very nice - large, clean, well-appointed. The staff needs some work. They were overwhelmed by a large group checking in then again the next morning at breakfast. They are trying a quick meal concept for breakfast and it was a disaster. Unless you have plenty of time (30 minutes) to wait for a cup of coffee and bowl of oatmeal, go down the frontage road to the Starbucks.

Date of stay: May 2014
Trip type: Traveled on business
Thank thereareplaces
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CourtyardLufkin, General Manager at Courtyard by Marriott Lufkin, responded to this reviewResponded June 4, 2014

Thanks so much for the comments. Based on the timeframe you mentioned, I would venture to say you were in during an annual church conference event. These are always big days for us as the groups all check in at once at we work hard to get everyone into their rooms in a timely manner.

We are working on our Breakfast as we have retrained and restaffed according to our demands. I hope you give it a try one more time on your next visit.

We look forward to seeing you soon.

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Reviewed April 10, 2014

I stayed here with my 3 granddaughters in Dec of 2013. We were celebrating a birthday. The housekeeping staff saw our balloons and left little treats (mirrors etc) for the birthday girl. That was so sweet and thoughtful. The indoor pool was a little cool and we asked if they could turn up the heat and they did immediately. Over all it was a very good stay and the staff was more than helpful. We ate in the grill there and the pizza was great. Thanks for making my granddaughters birthday more special...

Date of stay: December 2013
  • Trip type: Traveled with family
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    • Cleanliness
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Thank ducksmama
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CourtyardLufkin, General Manager at Courtyard by Marriott Lufkin, responded to this reviewResponded June 4, 2014

I am so glad we were able to put some personal touches to your granddaughter's birthday. It is always fun for us to get involved and make sure each moment is special.

We look forward to seeing you soon!

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Reviewed March 13, 2014

I've stayed at all the other good hotels in Lufkin, and this was the first time I've stayed here. Upon check-in, the whole staff was friendly and outgoing. The lobby area had been updated and remodeled, with a bar area and available food for breakfast and dinner. The whole hotel was very nicely maintained and up-to-date. The room has some neat touches, with a work desk that had a return, so you could set up in an "L" shape, and the flat panel TV was gi-normus! The hotel room was very quiet, with no usual slamming of doors or noise in the hall outside the room. The bartender had a great personality, and with someone so young liking the 60's and 70's music, we definitely had some talking points! I would recommend this hotel and will stay here again, as it appears I will be working in that area for the next few months.

Room tip: Ask for extra feather pillows
Date of stay: March 2014
  • Trip type: Traveled on business
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3  Thank GC50MH56
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CourtyardLufkin, General Manager at Courtyard by Marriott Lufkin, responded to this reviewResponded June 4, 2014

Hi and thank you so much for the great review. I am glad my staff were able to put some personal touches to your stay.

We look forward to seeing you soon.

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Reviewed March 2, 2014

Stayed at this property for the first time on business last week and it is really a great property. The hotel of course has the "new lobby" of Courtyards, however, the entire is much nicer and richly decorated than you would expect. They have a great actual courtyard complete fire pit and nice patio furniture. The staff is incredible and very helpful. Won't stay anywhere else when in the area.

Room tip: Get rooms on back of hotel to look at trees, etc.
Date of stay: February 2014
  • Trip type: Traveled on business
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    • Cleanliness
    • Service
1  Thank Landman_10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CourtyardLufkin, General Manager at Courtyard by Marriott Lufkin, responded to this reviewResponded June 4, 2014

Thanks so much for the great review. We love the fact that we were opened with the new Courtyard Concept.. We look forward to seeing you again soon!

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