We planned a mini family vacation for 3 nights/4 days. We had a total of 7 rooms (non-smoking) and 1 handicap room. To make a long story short out of the 7 rooms 3 toilets didn't work, 1 smelled so back with smoke that my aunt had to switch rooms after the first night. It was almost difficult to get extra towels for swimming, and our toilet paper rolls were left empty after the rooms were cleaned, and had to go down and request at the front counter. The swimming pool was dirty with dead bugs at the bottom. The handicap room was just like the normal rooms making it difficult to use the bathroom or get in the shower. Needless to say that was just a few things. A day before check out I discovered I had been double charged. One of the attendants at the front counter was very helpful; unfortunately the problem was not resolved before I had to check out. After several phone calls with my card and the KoKo Inn 2 days later I am still trying to get my charges corrected. It was the worse hotel we have ever stayed in and very disappointed of the outcome.
- Also Known As:
- Koko Hotel
- Koko Hotel Lubbock
- Official Description (provided by the hotel):
- Koko Inn Lubbock TexasTruly Texas Friendly! Come enjoy our tropical atrium with heated pool, come relax on our redwood deck, read a book or just watch the kids play in the pool.We offer free shuttle service to and from the airport, morning coffee in the lobby, work station,free wifi, 50 tv channels with HBO & Showtime & 3 ESPN channels. The Staff and Management look forward to serving you! ... more less
- Reservation Options:
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