We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Lubbock Park Plaza: Traveler Reviews

3.0 of 5
3201 South Loop 289, Lubbock, TX 79423
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Holiday Inn Lubbock Park Plaza
Ranked #25 of 53 hotels in Lubbock
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
HolidayInn.com Travelocity Expedia.com
and 7 more sites!
Traveler Reviews
Room Prices
Write a Review

84 reviews from our community

    Trip type
Traveler rating
    28
    17
    15
    13
    11
Date Rating
Edmond
Top Contributor
56 reviews 56 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
“Not bad, a little dated”
3 of 5 stars Reviewed November 1, 2012

This Holiday Inn follows a theme of some others I've stayed at in recnet months - a large attrium area for weddings and such, with the rooms facing inwards to the attrium. Didn't try the pool, the air temperature seemed too cold for swimming. The exercise room is small; a couple of treadmills, a bike and a stairmaster.
Probably the biggest disappointment was being ignored at breakfast - once the waitress saw I had a vouchure for breakfast, she never came back - no catsup that morning!
I thing I'll try somewhere else next time.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Hflynn01 about Holiday Inn Lubbock Park Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian Scott A, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review
November 3, 2012
We thank you for staying with us and for your comments. We are deeply sorry that you found some aspects of the Holiday Inn Park Plaza less than satisfactory. Without comments like yours we would not have the opportunity to improve upon our services, and the feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome all opportunities to improve, and definitely apologize for the issues you discussed above; we will look into them. We are striving to improve our services and our product, so issues like yours do not occur for our future guests. Thank you for your comments, we hope we can serve you again, and give you a better experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Breakfast is the best experience ever!”
5 of 5 stars Reviewed October 19, 2012 via mobile

Angela Howard is a great asset for this hotel. The made sure that what we had was great. I will definitely stay here again because of her. Breakfast is the most important part of my day so it was good to get it off to a great start with a great customer experience!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask MelissaAtkins about Holiday Inn Lubbock Park Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian Scott A, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review
October 21, 2012
We want to thank you for your wonderful comments about your experience with us here at the Holiday Inn Park Plaza. It is always wonderful to hear how our efforts are effecting our guests and how they feel about our services. We are very excited that you enjoyed your stay and the services provided by our staff, specifically in the Cafe'. Your comments will be shared with our staff, so that we may build upon this success. Again thank you for your comments, we hope we can serve you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Great Customer Service”
5 of 5 stars Reviewed October 19, 2012 via mobile

We had breakfast at the hotel every morning of our stay! The hostess Angela Howard was great! She always had a smile on her face and remembered who you were and if you drank coffee or not. She is always taking plates up and asking if you are ok! The food was great and if you are wanting a clean great experience I would highly recommend staying here and eating breakfast because Angela sure knows how to take care of you! There should be more Angela's everywhere. The rooms were nice and cleaned every day and overall a great atmosphere! Pricing is very good as well!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask pvalenz about Holiday Inn Lubbock Park Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian Scott A, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review
October 21, 2012
We want to thank you for your wonderful comments about your experience with us here at the Holiday Inn Park Plaza. It is always wonderful to hear how our efforts are effecting our guests and how they feel about our services. We are very excited that you enjoyed your stay and the services provided by our staff, specifically in our Cafe'. Your comments will be shared with our staff, so that we may build upon this success. Again thank you for your comments, we hope we can serve you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Saved us! Excellent desk staff!”
5 of 5 stars Reviewed October 2, 2012

We had booked rooms for business travel at another hotel - that wouldn't let us check in when we arrived. I called all over Lubbock before finding the Holiday Inn- the desk staff was wonderful, & we were checked in within minutes. They went above and beyond to get my technicians taken care of!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by KCJ2012 for Lubbock
Ask KCJ2012 about Holiday Inn Lubbock Park Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian Scott A, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review
October 3, 2012
We want to thank you for your wonderful comments about your experience with us here at the Holiday Inn Park Plaza. It is always wonderful to hear how our efforts are effecting our guests and how they feel about our services. We are very excited that you enjoyed your stay and the services provided by our staff, specifically at the front desk. Your comments will be shared with our staff, so that we may build upon this success. Again thank you for your comments, we hope we can serve you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo, Texas
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Hunger at a price, but a nice room.”
4 of 5 stars Reviewed September 29, 2012

I like how nice the Holiday Inns are around the country, but don't like how they have stopped offering a free breakfast with your room. At least the ones I have stayed at. The indoor pool at this location and the nice trees, and plants makes it nice. Easy to get to from anywhere in Lubbock.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by John S for Lubbock
Ask John S about Holiday Inn Lubbock Park Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian Scott A, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review
October 1, 2012
We, at the Holiday Inn Park Plaza, would like to thank you for your comments regarding your recent stay with us. We are striving to improve all of our services and do appreciate and value the time you took to let us know how well we are doing and where we can improve. Again, thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Holiday Inn Lubbock Park Plaza
Enter dates 1 night 2 nights
 
Holiday Inn Express Hotel & Suites Lubbock West
Great value on a similar hotel
Show Prices
Still looking for a hotel?
Highly rated hotels in Lubbock
Trendy
Overton Hotel and Conference Center
Overton Hotel and Conference Cen... 4.0 of 5 stars 191 reviews
Family-friendly
Comfort Inn & Suites
Comfort Inn & Suites 4.0 of 5 stars 63 reviews
Romantic
Residence Inn Lubbock
Residence Inn Lubbock 3.5 of 5 stars 51 reviews
Great value
BEST WESTERN PLUS Lubbock Windsor Inn
BEST WESTERN PLUS Lubbock Windso... 4.0 of 5 stars 221 reviews
Show Prices ABS:HotelCheckRates-d1494607?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d225485?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d99233?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d239990?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Lubbock hotels
Holiday Inn Lubbock-Hotel & Towe... 3.5 of 5 stars 116 reviews Holiday Inn Express Hotel & Suit... 4.5 of 5 stars 176 reviews Quality Inn & Suites 4.5 of 5 stars 130 reviews Embassy Suites Lubbock 4.5 of 5 stars 209 reviews
Show Prices ABS:HotelCheckRates-d99219?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1589977?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d630971?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d225484?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 53 hotels in Lubbock, ranked by popularity

Been to Holiday Inn Lubbock Park Plaza? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Holiday Inn Lubbock Park Plaza

Also Known As:
Holiday Inn Lubbock Park Plaza Hotel
Holiday Inn Lubbock Park Plaza Hotel Lubbock
Holiday Inn Lubbock
Park Plaza Lubbock
Lubbock Park Plaza
Lubbock Holiday Inn
Address: 3201 South Loop 289, Lubbock, TX 79423
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotels in Lubbock
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Enjoy the best in dinning and shopping in Lubbock while staying at the Holiday Inn Park Plaza, conveniently located just off Loop 289. The Holiday Inn Lubbock Park Plaza is within minutes of Texas Tech, downtown Lubbock, the South Plains Shopping Center and the Buddy Holly Museum. We boast the largest hotel atrium in Lubbock and West Texas. Relax to the sounds of the Grand Atrium Fountain and Holiday Inn as you stroll through our tropical paradise. Welcome to the Holiday Inn Park Plaza; rest easy. You've found your 'home away from home,' with a large indoor pool and the Holiday Inn Lounge and Atrium Bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Expedia, Hotels.com, Booking.com, Olotels, Cheap Tickets, Priceline, Venere and Agoda so you can book your Holiday Inn Lubbock Park Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Holiday Inn Lubbock Park Plaza, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Holiday Inn Lubbock Park Plaza
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices