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“Not bad, a little dated” 3 of 5 stars
Review of Holiday Inn Lubbock Park Plaza

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Holiday Inn Lubbock Park Plaza
3.0 of 5 Hotel   |   3201 South Loop 289, Lubbock, TX 79423   |  
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Ranked #32 of 55 hotels in Lubbock
Edmond
Top Contributor
84 reviews 84 reviews
30 hotel reviews
Reviews in 41 cities Reviews in 41 cities
35 helpful votes 35 helpful votes
“Not bad, a little dated”
3 of 5 stars Reviewed November 1, 2012

This Holiday Inn follows a theme of some others I've stayed at in recnet months - a large attrium area for weddings and such, with the rooms facing inwards to the attrium. Didn't try the pool, the air temperature seemed too cold for swimming. The exercise room is small; a couple of treadmills, a bike and a stairmaster.
Probably the biggest disappointment was being ignored at breakfast - once the waitress saw I had a vouchure for breakfast, she never came back - no catsup that morning!
I thing I'll try somewhere else next time.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian Scott A, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review, November 3, 2012
We thank you for staying with us and for your comments. We are deeply sorry that you found some aspects of the Holiday Inn Park Plaza less than satisfactory. Without comments like yours we would not have the opportunity to improve upon our services, and the feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome all opportunities to improve, and definitely apologize for the issues you discussed above; we will look into them. We are striving to improve our services and our product, so issues like yours do not occur for our future guests. Thank you for your comments, we hope we can serve you again, and give you a better experience.
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117 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed October 19, 2012 via mobile

Angela Howard is a great asset for this hotel. The made sure that what we had was great. I will definitely stay here again because of her. Breakfast is the most important part of my day so it was good to get it off to a great start with a great customer experience!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian Scott A, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review, October 21, 2012
We want to thank you for your wonderful comments about your experience with us here at the Holiday Inn Park Plaza. It is always wonderful to hear how our efforts are effecting our guests and how they feel about our services. We are very excited that you enjoyed your stay and the services provided by our staff, specifically in the Cafe'. Your comments will be shared with our staff, so that we may build upon this success. Again thank you for your comments, we hope we can serve you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 19, 2012 via mobile

We had breakfast at the hotel every morning of our stay! The hostess Angela Howard was great! She always had a smile on her face and remembered who you were and if you drank coffee or not. She is always taking plates up and asking if you are ok! The food was great and if you are wanting a clean great experience I would highly recommend staying here and eating breakfast because Angela sure knows how to take care of you! There should be more Angela's everywhere. The rooms were nice and cleaned every day and overall a great atmosphere! Pricing is very good as well!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian Scott A, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review, October 21, 2012
We want to thank you for your wonderful comments about your experience with us here at the Holiday Inn Park Plaza. It is always wonderful to hear how our efforts are effecting our guests and how they feel about our services. We are very excited that you enjoyed your stay and the services provided by our staff, specifically in our Cafe'. Your comments will be shared with our staff, so that we may build upon this success. Again thank you for your comments, we hope we can serve you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 2, 2012

We had booked rooms for business travel at another hotel - that wouldn't let us check in when we arrived. I called all over Lubbock before finding the Holiday Inn- the desk staff was wonderful, & we were checked in within minutes. They went above and beyond to get my technicians taken care of!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian Scott A, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review, October 3, 2012
We want to thank you for your wonderful comments about your experience with us here at the Holiday Inn Park Plaza. It is always wonderful to hear how our efforts are effecting our guests and how they feel about our services. We are very excited that you enjoyed your stay and the services provided by our staff, specifically at the front desk. Your comments will be shared with our staff, so that we may build upon this success. Again thank you for your comments, we hope we can serve you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo, Texas
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 29, 2012

I like how nice the Holiday Inns are around the country, but don't like how they have stopped offering a free breakfast with your room. At least the ones I have stayed at. The indoor pool at this location and the nice trees, and plants makes it nice. Easy to get to from anywhere in Lubbock.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian Scott A, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review, October 1, 2012
We, at the Holiday Inn Park Plaza, would like to thank you for your comments regarding your recent stay with us. We are striving to improve all of our services and do appreciate and value the time you took to let us know how well we are doing and where we can improve. Again, thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
77 reviews 77 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed September 10, 2012

I was here for a family reunion and my expectations based on the street view were not very high. The guy working the front desk was very slow speaking which bothered me, the rooms were very odd - no natural light and the wall with the entrance was all glass and faced the inside of the hotel...which was a hallway, so people could see your room if opened. The carpet looked like it belonged in an old casino and they didn't even bother to take the plants in the planters out of their original plastic pots. Needs some updates for sure!

The breakfast was $8 for a continental breakfast and $11 for a hot breakfast, both buffets.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Lubbock Park Plaza, responded to this review, September 24, 2012
Dear travelmiamor,

Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found some aspects of our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
89 reviews 89 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 19, 2012

This is by no doubt an older property that has gone through many updates. Rooms were clean and the facility itself is very large. Indoor pool looked inviting for families and I would guess nice to be inside out of the heat & wind.
This hotel it appears has been modified over the years to handle the large football weekends at TT I am guessing. A tad on the expensive side for what & where it is ($179 with tax).

Room Tip: I would definitely ask to have an inside room. Downstairs if you have issues climbing stairs. Not ov...
See more room tips
  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian Scott A, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review, September 1, 2012
We want to thank you for staying with us and for your comments. We appreciate your honesty and how we compare to properties internationally. We are sorry you found us to be a little pricey, but it appears you stayed with us on a high demand weekend where prices at all hotels were at a premium in Lubbock. Again, we appreciate your comments and hope we can serve you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Lubbock Park Plaza

Also Known As:
Holiday Inn Lubbock Park Plaza Hotel
Holiday Inn Lubbock Park Plaza Hotel Lubbock
Holiday Inn Lubbock
Park Plaza Lubbock
Lubbock Park Plaza
Lubbock Holiday Inn
Address: 3201 South Loop 289, Lubbock, TX 79423
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 55 hotels in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Lubbock Park Plaza 3*
Official Description (provided by the hotel):
Enjoy the best in dinning and shopping in Lubbock while staying at the Holiday Inn Park Plaza, conveniently located just off Loop 289. The Holiday Inn Lubbock Park Plaza is within minutes of Texas Tech, downtown Lubbock, the South Plains Shopping Center and the Buddy Holly Museum. We boast the largest hotel atrium in Lubbock and West Texas. Relax to the sounds of the Grand Atrium Fountain and Holiday Inn as you stroll through our tropical paradise. Welcome to the Holiday Inn Park Plaza; rest easy. You've found your 'home away from home,' with a large indoor pool and the Holiday Inn Lounge and Atrium Bar. ... more   less 
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