If I could give this 0 stars I would!!! First of all don't think you're going to walk into this place and see a big beautiful fountain like you see in the pictures on google because that's not the case at all matter a fact we never saw it at all so if this so called fountain is there then it must be in a whole other building. We arrived to this hotel at night when we had to stay in Lubbock unexpected, of course we did our research before we booked over the phone and saw good reviews and nice pictures online but boy were we wrong!! When we went to the front to check in as soon as the doors open it reeks of Beer and liquor from the bar that's right next to the check in counter in which they call the "Chill Zone"! There was a bunch of drunk people in the lobby and it seemed very unprofessional. I should have made that a red flag right away. So I go to the check in counter and a girl with blue hair checks us in, she was polite though. We get the keys and she says we are on floor 5 so we go out back to the car and of course there is no parking to be found.. at all.. we don't have a Bugatti so It didn't need to be right up front but the fact that we had to park all the way behind the hotel in the back corner where there is no lighting had me worried all night being as it doesn't look like this hotel is in the good part of town to begin with. We got our bags and went up to our room as soon as we hit the elevator that should've been another red flag it was so old and very sketchy we got to floor 5 and the roof was so low! my husband is 6'4 and practically had to duck down just walking down the hall way! We get to the room and we scan the card the door knob turns but the door doesn't open... why is that. That's because we had to literally shoulder check the door to open it because of all the gunk around it that keeps it shut! GROSS! We walk in and EVERYTHING is old. From the 70's carpet to the old school sink and tub. The beds were definitely not queens! They had to be Full size because they were so tiny! There is only about 3 lamps to light up the entire room so expect a dark night.. It was a little cold in the room so right away we didn't mess with the AC but it soon got hot so we went to turn the AC on and it starts but doesn't blow air at all and then it shut off and never turned back on. We told the front and they said they would send someone up to fix it. That never happened! So we told them again and they said they would move us to another room but that never happened either!! So here I am now 3 in the morning in hot sweats in a 70's style hotel room with outdated furniture smelling like an old persons house. We paid $129.99 plus tax for a 2 queen beds standard room then with tax it came out to about $146.99 ish? So! Here I am wondering what I paid this much for?... Well let me tell you! You are paying for the Starbucks coffee packets that they give you in your room, The Bath & Body Works Brand Mini Shampoos and Soaps in the room, the thin cottonelle toilet paper and the buffet style breakfast. When we checked out in the morning I addressed them in the morning about the AC situation and never once did we get a sorry or anything of the such a girl at the front desk simply wrote down that the AC was broken on a sticky note and placed it on a wall and walked away. This hotel should be named NOT ELEGANTE! SAVE YOUR MONEY AND DO NOT STAY HERE!
- Official Description (provided by the hotel):
- West Texas' premier hotel address. The MCM Elegante Hotel & Suites offers deluxe accommodations and amenities combined with the West Texas hospitality that has made Lubbock legendary. Located in downtown Lubbock, we are convenient to Texas Tech University and the Lubbock International Airport. The historic Depot Entertainment District and the Broadway Strip are just minutes away. Your pleasure is our business at the MCM Elegante Hotel & Suites. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Lubbock-Hotel And Towers
- Lubbock Holiday Inn