My family and I stayed over a weekend in one of the double queen studio suites. The room is very spacious and accommodated our family of 5 quite nicely. The members of staff we encountered were top notch and are a credit to the hotel. Forgive me but I can only remember the name of one of them which I believe was Richard. He was one of the reception team members that assisted us and even brought up additional towels and pillows when I requested them. His smile and great service attitude are nothing short of amazing. The young lady who registered us in early was more than welcoming, even though we arrived a few hours before the official check-in time. Our room happened to just be ready and she gladly accommodated our request for early check-in.
I was a bit disappointed that we were not informed of the Manager's Evening Reception by any of the staff. I actually stumbled in by accident when I wanted to walk around the hotel to familiarise myself with the layout. Although the offerings were very minimal, I did enjoy a dietCoke while surfing on the free Wi-Fi that is offered for the guests in the breakfast room area (same area where the evening reception is held).
Now on to the not so "good" part of our stay. The breakfast is nicely laid out, but the taste and quality of the offerings is less than desirable. The only items that had great quality and wonderful taste was the home-made waffles. I suppose it was great because they are freshly made before your eyes. I served myself a plate of "eggs" and sausage along with a croissant. I have to be brutally honest, I did not finish anything on that plate as the eggs tasted like they were microwaved and were thus tasteless, a bit on the dry side and having absolutely no flavour. The sausage was "ok" and the croissant was very dry and lacking in flavour. Even my nieces refused to eat any of it because it was so bad. But I suppose when you're offering a "free" breakfast, you would try to do it as cheaply as possible. Mission accomplished.
Please don't get me wrong about the hotel, it is a beautiful property with wonderful staff. The only downfall is that awful breakfast.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 19, 2013
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Thank you for your review of our hotel! I am glad you had a good stay with us, and we definitely look forward to having you back. As for the breakfast, I truly do apologize. We do pride ourselves in wanting to be the best hotel in Lubbock, and we have since remedied our breakfast by eliminating the microwave all together. The next time you are in Lubbock, please come stay with us again so we can make it up to you and your family! SAFE TRAVELS!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.