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“Hampton Inn Rocks and Lubbock staff so friendly!” 5 of 5 stars
Review of Hampton Inn & Suites Lubbock Southwest

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Hampton Inn & Suites Lubbock Southwest
2.5 of 5 Hotel   |   5614 Englewood Ave, Lubbock, TX 79424   |  
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Ranked #1 of 56 hotels in Lubbock
Fort Worth, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Hampton Inn Rocks and Lubbock staff so friendly!”
5 of 5 stars Reviewed October 24, 2012

I always love staying in Hampton Inns. This one is spotless, they serve great food and lots of it, and the staff are incredibly friendly. I always love walking into the place. Kymmy is one example of their friendly staff - brought more food, picked up plates, just all around friendly!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHRISTINA G, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, November 2, 2012
We love hearing when guests love staying with the Hampton Family, especially when we hear great compliments about our cleanliness and service.
I'm extremely happy that you enjoyed our Manager's Reception Dinner and experienced Kymmy's great service.
Your comments about your stay at our hotel made me smile. We know it’s the little things that make your stay more comfortable along with a spotless environment and friendly staff.
Hope to see you again soon.

Christina Gandhi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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331 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
San Angelo, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 21, 2012

What a great hotel with an incredibly friendly staff! We were greeted by Jonathan, a cordial and helpful registration clerk who informed us of the evening hot snacks that they were offering. We then went to our rooms which were nicely decorated, but more importantly-CLEAN. The hotel has a very peaceful atmosphere. We were overall impressed with the courteousness of all the staff and the well maintained facility.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHRISTINA G, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, November 2, 2012
Just wanted to thank you for your recent stay here at our hotel! So glad you were able to experience our authentic Hampton hospitality. I am pleased to hear you enjoyed your stay and will let Jonathan and the Housekeeping Team know that they helped you have a great stay with us. All of us at here at Hampton are passionate about hospitality and we hope to see you and your family soon. Safe Travels from your family at the Hampton!

Christina Gandhi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
5 of 5 stars Reviewed October 20, 2012

This is a great new hotel. Built 4 years ago. All rooms are non-smoking, and the hotel smells fresh and clean. The breakfast has eggs, waffles, fruit, muffins, and more. The coffee is excellent. Kymmy works reception and greets me warmly each morning at the breakfast. The evening reception is enough for dinner (last night they had chicken and vegetables, along with other snacks and cookies).

My room was a king suite, and it was lovely. The bed was comfortable, and I used the microwave to pop the complimentary popcorn on the first night. The fridge was quiet, and it was a great place to store beverages and leftovers.

Room Tip: I recommend the king suite, very spacious.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHRISTINA G, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, November 2, 2012
Thank you for your kind words. We appreciate the opportunity to welcome you and appreciate your business. I am pleased to hear you enjoyed your stay and will let Kymmy know that she helped you have a great stay with us. All of us here at Hampton are passionate about hospitality and we hope to see you again soon. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Thanks again for choosing us!

Christina Gandhi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, Texas
1 review
5 of 5 stars Reviewed October 18, 2012

I am a weekly business traveler and stay in many hotels. This Hampton is one of the best! The staff is amazing; so courteous and willing to assist in any way. I was in the fitness center working out and an employee came in with cold bottles of water for everyone that was there. They serve a wonderful dinner every evening and a great breakfast. Clean rooms. Highly recommend! Robert F. was the employee setting up and serving dinner; he was awesome!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHRISTINA G, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, October 19, 2012
Thank you so much for considering our hotel to stay at for business.
Sometimes traveling for work can be exhausting and while your here we want our business travelers to feel like they're home away from home.
We want you to experience a stress free and comfortable trip.
I'm so proud that my staff continues to understand that all of our guest should be treated and well taken care of.
Robert Ford will be thrilled to know that he help make your travel to Lubbock great. Thank you once again for the great review about Robert Ford and my staff.
Safe Travels!

Christina Gandhi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 17, 2012

We stay here quite a bit either on business or visiting our daughter at Tech. Always a very good stay. The BEST staff. Especially Erin at the front desk and Ashley of the housekeeping staff. Rooms are always very clean and comfortable. AND love the evening hot snacks and drinks served in the lovely reception area. Also handy to many restaurants and shopping. We will always stay here when in Lubbock!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHRISTINA G, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, October 19, 2012
Thank you for the great review and your stays with us for business or for visiting your daughter. And thank you so much for the great shout out to Erin and Ashley, they will be extremely thrilled to know that they made your stay here great along with the rest of the staff. If there's anything we could do better please don't hesitate to let me know.
Thanks once again, safe travel!

Christina Gandhi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed October 9, 2012

Travel to Lubbock 2x/month. Hampton is my go to hotel. The afternoon staff is great at check-in. I appreciate the friendliness and can do attitude of Frank to make my stay as comfortable as being at home! Thanks to the full staff.

Room Tip: Sign up for Hilton honors then ask for any available upgrades.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHRISTINA G, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, October 11, 2012
Thank you for your most recent stay with us and thank you for taking the time to write a comment about our hotel and staff on Tripadvisor. We understand that you have a choice when deciding on a hotel to stay at while here in Lubbock and we're extremely glad we were able to meet your expectations.
I'll be sure to let Frank & the rest of the team know that he helped make your stay great! Thank you once again. Safe Travels.

Christina Gandhi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
1 review
4 of 5 stars Reviewed October 8, 2012 via mobile

The staff at this Hampton Inn is top notch! I travel a lot for business, came here for pleasure, and can only say this staff could hold a class in customer service. Very helpful, energetic and happy to be around! Thanks to Joel, Robert, Jonathan, Lupe and Ashley for making our weekend, even after a Red Radier loss, so pleasant! JC

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHRISTINA G, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, October 9, 2012
Thank you so much for the great compliments about my staff's service. We all truly enjoy what we do and genuinely care for all of our guests. We want all of our guests to have the best experience they could possibly have regardless if it's for business or pleasure.
I will be sure to let Joel. Robert, Jonathan, Lupe, and Ashley know that they made your leisure trip fun.
Thanks again, and safe travels!

Christina Gandhi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Lubbock Southwest

Address: 5614 Englewood Ave, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Lubbock
#2 Romantic Hotel in Lubbock
#2 Family Hotel in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Lubbock Southwest 2.5*
Official Description (provided by the hotel):
The Hampton Inn and Suites is a very nice elegant place of stay for all types of travelers whether you are family traveling to get away or visiting family here or you are here for business. We offer a Deluxe Continental Breakfast with an on site hostess. Very friendly and helpful staff to help accommodate you and meet your expectations. ... more   less 
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Also Known As:
Hampton Inn & Suites Lubbock Southwest Hotel Lubbock
Hampton Inn And Suites Lubbock Southwest
Hampton Inn Lubbock
Lubbock Hampton Inn

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