I stayed at this hotel for a couple of nights and had to listen to the AC kicking on every 30 minutes as there was no functioning fan feature. That is, the wall controller had a note on it that it did not work and to directly control the AC by using the dial. Yes, I had AC but it rattled and hummed waking me up every 30 minutes like an old ice maker. When I talked to someone at the front desk they said that they had no other rooms and the reason for the wall controller not working was because of a lightning strike that ruined many of these controllers and they have not replaced all of them. I asked to speak to a manager... no luck. I'm sure they will comment on how sorry they are and how important I am as a customer..,,, right.... My comment would be: "Fix your AC wall controllers and get back to your guests who have complaints." The hotel was expensive given the price gouging that goes on in the oil part of the nation. Expensive for what you get. In the evening there were so many people on the internet, it slowed significantly and you were better off just waiting until morning to get anything done on computer. Overall, this is an expensive place for what you get. I did like that they offered a happy hour with some nice food and drinks; however, it doesn't really matter if you didn't sleep well the night before. So much for "guarantees".
- Official Description (provided by the hotel):
- The Hampton Inn and Suites is a very nice elegant place of stay for all types of travelers whether you are family traveling to get away or visiting family here or you are here for business. We offer a Deluxe Continental Breakfast with an on site hostess. Very friendly and helpful staff to help accommodate you and meet your expectations. ... more less
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- Also Known As:
- Hampton Inn And Suites Lubbock Southwest
- Hampton Inn & Suites Lubbock Southwest Hotel Lubbock
- Hampton Inn Lubbock
- Lubbock Hampton Inn