The room was spacious and the beds were okay. Breakfast was minimal but way too crowded to move around. The staff that listened to our complaints were sympathetic but couldn't could only say that they would tell the manager.
We were a volleyball team with multiple reservations. One family arrived at 9 p.m. and couldn't check in until 10 p.m. because the room wasn't cleaned yet! Advertised check in is 3 p.m.
The next day we all left about 7:30 a.m. and got back to the room about 10:00 p.m. that night. At least 3 of us found that our rooms had not been cleaned all day! When I asked for clean towels at the front desk all he could find was one clean bath towel and a very small pool towel. He said they were the only clean towels in the whole hotel. The night before there were no towels at the swimming pool.
I went back upstairs and found that we were out of toilet paper too. Since getting the towel had taken forever, I went searching for toilet paper on my own -- found a storeroom by the ice machine that was open so got my own toilet paper. When I got back to my room, I tried to warm up the carry-out food we had brought back and found that the microwave was broken.
I had complained that night to the front desk clerk. I complained again the next morning when we checked out. Both times I asked for a reduction in the price of the room for the lack of cleaning, clean towels, broken microwave, etc. The two desk clerks were very nice but said the manager was the only one who could help me and of course, he wasn't there. They took my name and phone number to give to the "manager". I haven't heard a word. If by chance I ever do hear from him I will update this review.
- Official Description (provided by the hotel):
- Welcome to BEST WESTERN Palms Hotel & Suites! Everythings bigger in Texas, including the southern hospitality that has made our Lubbock hotel a guest favorite. When you stay at our Lubbock hotel, you are just minutes from South Plain Mall for some great shopping. Whether you need to quickly get to Texas Tech University for graduation or Kovenant Medical Center to visit a loved one, a great location makes things a little easier. We are located close to Main Event, and many of our guests choose us because they want fast, easy commutes. An indoor heated pool, hot tub and dry sauna is the perfect go to spot for our Lubbock hotel guests who want to relax. There's plenty of truck parking available, and adjoining rooms are great for larger groups or families. Close to shopping and dining, everything you need for a great vacation or road trip is a few minutes away. Our friendly staff members are happy to give you tips and recommendations on must see attractions, the best boutiques and fine dining in town. From the Main Event to the Civic Center, special events are always happening near our Lubbock hotel. Spend the day at Water Rampage for a thrilling getaway with the kids, or slip away to homecoming at the local university. We regularly host students and their families as well as visiting professors in town for an extended stay. Whether you are here for a weekend or a semester, depend on us to provide you with the service and quality you expect with the Best Western brand. Regular business travelers include employees of Wells Fargo Co., Gofruc, Bayer Science Corp. and Kovenant Medical Center. Luxury bedding and spacious, quiet rooms are ideal for workers in town for business. You will have the peace you need to get those reports taken care of, and a dip in the revitalizing pool is just what you need after a busy day in the office. Book your stay at the BEST WESTERN Palms Hotel & Suite today. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com, Expedia, Hotels.com, Cheap Tickets, Tingo, Priceline, BookingOdigeoWL, Despegar.com, Venere, Agoda and Otel so you can book your BEST WESTERN Palms Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Plus Palms Hotel Lubbock
- Best Western Plus Palms Hotel And Suites
- Best Western Palms Hotel
- Best Western Lubbock
- Lubbock Best Western