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“Excellent AND brand new!” 5 of 5 stars
Review of Holiday Inn Express Lubbock South

Holiday Inn Express Lubbock South
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Holiday Inn Express Lubbock South
2.5 of 5 Hotel   |   6506 I-27 South, Lubbock, TX 79412   |  
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Ranked #12 of 56 Hotels in Lubbock
Snyder, Texas
Top Contributor
83 reviews 83 reviews
16 hotel reviews
Reviews in 37 cities Reviews in 37 cities
27 helpful votes 27 helpful votes
“Excellent AND brand new!”
5 of 5 stars Reviewed October 6, 2013

I stayed here for a business meeting held at another Holiday Inn. This hotel has just opened, it smells new! The very best part: I booked online as I always do and was treated like a real customer rather than a second class citizen! The staff were wonderful and accommodating. I'm in Lubbock often so this will be my new home away from home! The hot tub was so very clean so whoever is taking care of it, knows how to take care of it. The breakfast was a typical HI hot breakfast. The pillows are a highlight! I love having 'soft' or 'firm' choices! The location is perfect: food place close, airport not much of a drive!

Room Tip: I was offered a room floor & took it! #134 opens to an outside door, the pool & the workout...
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler L, General Manager at Holiday Inn Express Lubbock South, responded to this review, June 27, 2014
We want to thank you for staying with us, as well as your positive feedback. We strive to provide this level of service with each and every guest that stays with us. We look forward to seeing you again in the future at your new home away from home.
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35 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Portales, New Mexico
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 30, 2013

I stayed for 3 nights on business at this location and enjoyed this hotel greatly. The hotel had only been open 5 weeks or so at the time of my visit so everything was still very new. The rooms are nicely decorated with very comfortable beds and pillows and large bathrooms. Everything was clean and up to par. The breakfast had lots of options and was always being restocked and kept fresh. The breakfast attendant was also lovely. The only things that made me think twice was the staff at check in. They did not let me know about their facilities, give me the Wi-Fi password or tell me the times for breakfast so I did have to call and ask a few things after getting to my room. Nothing major as the person that checked us in seemed like it was one of her first days on the job. I also did not get greeted as a priority member but again, nothing major. I will be staying here again for sure when I am in the area. Stayed Sept. 2013.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler L, General Manager at Holiday Inn Express Lubbock South, responded to this review, June 27, 2014
Thank you for your input on our hotel. We have began coaching our employees on proper check-in procedures, so that we can give excellent all around service. We look forward to your future stays with us.
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Texas USA
Top Contributor
196 reviews 196 reviews
60 hotel reviews
Reviews in 88 cities Reviews in 88 cities
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed September 8, 2013

I stayed there after this Hotel just being open 9 days so everything was very new and fresh. I was greeted and checked in on a very friendly note the the room and accommodations were also very nice.
Very good location and easy to get in town or the airport.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler L, General Manager at Holiday Inn Express Lubbock South, responded to this review, June 27, 2014
Thank you for your comments about our property. We want to provide excellent service to each and every guest that stays with us and look forward to serving you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Lubbock South

Address: 6506 I-27 South, Lubbock, TX 79412
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 56 Hotels in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lubbock South 2.5*
Number of rooms: 77
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