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“Gross disgusting nasty” 1 of 5 stars
Review of Joe's Crab Shack

Joe's Crab Shack
5802 W Loop 289, Lubbock, TX 79424-1127
806-797-8600
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Ranked #144 of 500 Restaurants in Lubbock
Price range: $21 - $30
Cuisines: Seafood
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Reservations
Odessa, TX
Senior Reviewer
9 reviews 9 reviews
6 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Gross disgusting nasty”
1 of 5 stars Reviewed July 26, 2013 via mobile

After being seated, went to the restroom. Discovered that the big stall was literally smeared with feces. Urine soaked floors!!! Second stall was out of order, but stunk in there so bad you almost threw up. Third stall was barely useable. Hand washing area was disgusting. Started thinking about the waitstaff using the bathroom and preparing or bringing me my food! Gross! Went and sat down, then my son went to the men's room. He came back and told me how bad the condition of the bathroom was. Now somewhere in all this, we had ordered drinks and food. I asked for a waitress, she never came to tell her to cancel my order. So finally we just got up and left. I did go to Joes Website, and complained. They immediately called me, like within 15 minutes. Profusely apologizing and said they would send me vouchers for a few free meals. I never got those yet. Don't go there it is nasty.

  • Visited July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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59 reviews from our community

Visitor rating
    18
    12
    12
    12
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Big Spring, Texas
Senior Reviewer
9 reviews 9 reviews
4 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
“Good food, Long wait”
4 of 5 stars Reviewed July 14, 2013 via mobile

We went to Joes at 1:30 on a Sunday afternoon. The food was excellent. We were full and could have shared one entree between two adults. One son got the three kinds of crab legs cooked in garlic and was very satisfied with that. I got blacken Redfish with broccoli and dirty rice. Husband got Redfish Orleans. Mother and daughter got fish and shrimp and other son got catfish. Portions were very large. Service was ok. Cole slaw came with two meals but wasn't delivered. Had to ask where it was. Hushpuppies came with another meal but never delivered. Had to wait about 10 minutes for them to cook them. Those items were listed as included with the entrees. Took about 1 1/2 hour waiting of food and then eating. Very slow.

  • Visited July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Top Contributor
252 reviews 252 reviews
92 restaurant reviews
Reviews in 102 cities Reviews in 102 cities
179 helpful votes 179 helpful votes
“Average Joe's”
3 of 5 stars Reviewed June 29, 2013

Food was OK and normal fare for what one would expect at this restaurant....service was OK. Nothing to write home about...

Visited June 2013
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Midland, Texas
Reviewer
3 reviews 3 reviews
“Average”
3 of 5 stars Reviewed June 27, 2013

Wait time was average. The worst part was they didn't bring my friend's lunch until we were ready to leave and pay bill. The waitress and waiter staff were great.

Visited June 2013
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Andrews, Texas, United States
Top Contributor
91 reviews 91 reviews
50 restaurant reviews
Reviews in 33 cities Reviews in 33 cities
22 helpful votes 22 helpful votes
“Food was very bad”
2 of 5 stars Reviewed April 24, 2013

The food was just not up to par. If you eat there would recomend any other the dips they were great atleast but all main coarses were not very good. The employees were very up beat and gave good service though.

Visited April 2013
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