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“Good experience with a hot breakfast!” 4 of 5 stars
Review of Quality Inn

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Quality Inn
2.0 of 5 Hotel   |   5706 I-27, Lubbock, TX 79404   |  
Hotel website
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Hotel amenities
Special Price
10% off room rate
Ranked #20 of 56 Hotels in Lubbock
1 review
“Good experience with a hot breakfast!”
4 of 5 stars Reviewed September 16, 2012 via mobile

Clean hotel, updated, friendly,knowledgeable staff. Quick check in and out. Comfortable beds, refrigerator and microwave in room along with coffee/tea brewer. Full breakfast- scrambled eggs, Sausage, bisquits with gravy, waffles, yogurt, sweet rolls, bagels, juices make this stay an excellent value.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holbb, General Manager at Quality Inn, responded to this review, September 19, 2012
Thank you very much for sharing your stay, your comments are very appreciated. We hope that you will stay with us again soon and we are glad we got to serve you again.

Thanks,
mngt
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67 reviews from our community

Traveler rating
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    10
    3
    7
See reviews for
24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Bryan, TX
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 1, 2012

All of the staff were very friendly. The room was spacious, clean, and a great deal. Enjoyed the Happy Hour (M-Th only, but we were there on a Thursday). It was quiet, even though along the Interstate. Nice breakfast included. Bed was comfortable. Couldn't ask for more! Would definitely recommend to others!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holbb, General Manager at Quality Inn, responded to this review, September 19, 2012
Thanks for staying with us, and for your honest feedback. You left some great comments that will certainly help us to improve. We'd be happy to welcome you back next time you're in Lubbock. Please let us know if there's anything we can do to make your next stay even better!

Thanks,

mngt
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Bangor, Maine
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 18, 2012

When we entered our room, it smelled a little dingy (like old socks!). We opened the window to air out the smell, but it did not help. I assumed it was probably from the old carpeting, or the carpet had absorbed the smell. The faucet of the sink leaked. The bathroom door metal frame was loose. The room did not have a security bolt (it had been removed, and covered with a piece of metal plate). Overall, the room showed its tear and use, and in need of some renovation and refurnishing. Another example was the pillows were old and flat, and so the housekeeper pushed them into little squares for them to look plush. I hope the owner will invest some money in maintaining and keeping up the place. All these details do make a difference. Even with the low rate, this hotel fell short of of presenting its namesake: "Quality".

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holbb, Manager at Quality Inn, responded to this review, August 31, 2012
I want to thank you for your review. Without guest feedback we cannot improve our services. We make every effort to offer the best value for your stay; I am sorry to hear the problems you encountered. Please give us a chance one more time. We will do our best for your value.
Next time if you have planned for lubbock please give us call tp make reservation.
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 11, 2012 via mobile

We reserved our room and after driving nine hours and arriving at 2:30 we were told that our room was canceled however we were charged . Very bad attitude and poor service. People are walking all over from the nearby apartments and looks like selling drugs and prostitution .

  • Stayed August 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holbb, Manager at Quality Inn, responded to this review, August 13, 2012
I certainly appreciate you taking the time to bring this matter to our attention. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. I apologize for your inconvinience.
For your inconvinience we are offering 30% discounts for your future stay. Please contact direct hotel to make your reservation.
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Levelland, Texas, United States
1 review
5 of 5 stars Reviewed August 7, 2012

Very clean hotel rooms and staff was exremely nice and professional. I would highly recommend this hotel to others that will be traveling to Lubbock. Also the price was very reasonable!! We have stayed in alot of hotels these past years and this is the best by far. I left the hotel a very happy customer. They also helped me with directions and near by sites that they had in Lubbck or around the area. The swimming pool was very clean and was able to get extra towels for the pool. The breakfast was nice and warm. You can tell is was made fresh.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holbb, Manager at Quality Inn, responded to this review, August 13, 2012
First of all thank you very much for staying with us. I am so glad that my staff was very pleasant during your stay and happy to hear that once you reached your room you were extremely pleased and had a comfortable stay.Thanks for your comment for clean pool too. Thanks again see you soon.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2012 via mobile

My mom, daughert & I stayed here for 2 nights while we were visiting a cousin who'd just had her first baby. We chose this hotel because it was near their home. It was just perfect for what we needed: quiet, easy to get in & out of, clean, and staff was friendly, professional, & relaxed. We did notget a chance to visit the pool, though it looked inviting. Breakfast each morning was very nice. Would stay again!

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2012

I booked this Quality Inn, by acident. But I found that this was a much better choice. The hotel is located on a quiet street right off the freeway.
The furnishings and decor were very nice, the bedding was very comfortable, and the staff was extremely helpful. Also, the complimentary breakfast and internet access were very appreciated.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holbb, Manager at Quality Inn, responded to this review, August 13, 2012
Thank you very much for your wonderfull comments about my staff. They really appreciate your positive feedback. My employees is our asset in our hotel. We look forward to see you soon in near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 5706 I-27, Lubbock, TX 79404
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Lubbock
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 48
Reservation Options:
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Also Known As:
Quality Inn Lubbock
Lubbock Quality Inn

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