I made this reservation to attend my niece's graduation at TTU. Two days before we were to arrive, I contracted the swine flu. In checking with the hotel, I was told that it was too late to cancel, or if I did, there would be a $75 cancellation fee. I told the clerk that if there was no other option, that I would probably call and cancel, but that I would try to occupy the room with family. When I called a couple of hours later, I was told that my room had been cancelled, it was already rented to someone else, and that my credit card had been charged $75.00. The clerk was rude, and promptly told me that if I didn't like my treatment, that I could take up matters with the manager on Monday. My company has regularly used Great Western as a place to stay on while on business. I hope they spend the $75 wisely, because they are going to lose thousands in the future.
- Official Description (provided by the hotel):
- Recently completely renovated. Interior corridor room entrances. With elevator. Award winner management since last four years. Indoor heated swimming pool, hot tub, fitness center, business center. Complimentary full hot breakfast, free wi-fi, free parking. All rooms equipped with LCD tv, Micro/Fridge, Iron/Ironing board, hair dryer, iPhone docked alarm clock. King rooms with recliner and double queen with lounge chair and ottoman.Located off of the I 27 at a junction of loop 289, hwy 84 & hwy 87. Very easy entry/exit. Close to restaurants, Texas Tech University, United spirit arena, Medical district, airport, golf courses and downtown. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Lubbock Windsor Hotel Lubbock
- Lubbock Best Western