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“Horrible management” 1 of 5 stars
Review of La Quinta Inn & Suites Lubbock West Medical Center

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La Quinta Inn & Suites Lubbock West Medical Center
2.5 of 5 Hotel   |   4115 Marsha Sharp Fwy, Lubbock, TX 79407   |  
Hotel amenities
Ranked #27 of 56 hotels in Lubbock
Midland
2 reviews
1 helpful vote 1 helpful vote
“Horrible management”
1 of 5 stars Reviewed May 25, 2013

I've been a loyal LaQuinta customer for years but I arrived in Lubbock due to a horrible accident to my son. We tolerated them for 10 days my room was cleaned 2 times completely 6 days they made only 1 of the 2 beds and folded wet towels and put them back on the shelf.2 days they didn't clean it at all. When I complained to the manager she was very unconcerned to say the least. This stay in Lubbock will be the last time I will stay at a LaQuinta because of the unsatisfactory results ot the incompetent management.

Room Tip: Don't stay at a La Quinta would be my advice!!!!!!
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  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with La Quinta

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133 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Post, Texas, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 16, 2013 via mobile

We had an amazing experience! Very clean great room for the cost ! It was a pleasant experience that we will do again next year ! The service was friendly and knowledgable and the breakfast was a nice variety

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed May 13, 2013

we had 2 rooms reserved, upon arrival we were checked into a room that was not cleaned. they moved us to a room that was very smelly. it was like sleeping in an ashtray. we had requested non smoking rooms, the clerk said that all the rooms on that floor smelled, everyone complains about them. that is the worst LaQuinta we have ever stayed in, I redeemed points on one room and we paid for the other one. I don't consider that much of a reward. I really think someone need to go check it out especially room #505. Room 523 was not as bad. when we checked out the clerk told us that they really need to do something because all the 5th floor smells, everyone always complains.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 25, 2013

I came to this la quinta for the weekend because we needed to service my wifes car and thought we'd make a weekend of it. We brought our 2 dogs which was free of charge which was great. Everything else was just very average. The rooms had a moldy odor. The room in general was not very clean at all. I felt quite nasty being in it. Its unfortunate because I generally like la quinta hotels. Oh, also, there are always kids from out of town schools running around the hotel so, if you're looking for a quite stay, I wouldn't exactly recommend this hotel.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed April 25, 2013

Room recently refurbished, but just lipstick on a pig... deteriorated faucets & bathroom mirror; marginal A/C. Poor attention to detail suggests lax management. Mildew around sink drain. Office-chair in our room was unsafe, wobbling dangerously at center post. Cramped bathroom, layout, with less than 7 feet from tub floor to ceiling. A "person of size" would have difficulty closing bathroom door. Carpet in public spaces needed a thorough vacuuming. No trash can liners (ick).

Although we arrived more than 2 hours after posted check-in time, our room was not ready. Free WiFi not working; promised call back from hotel’s tech support never came. Only pluses were friendly staff, and a good night's sleep in excellent bed, but wouldn't stay here again.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Oregon
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed April 20, 2013

Was greeted by staff and treated with respect. Arrived at 19:00 hrs. and room was not cleaned yet.
While entering room the garbage cans were not bagged with garbage bags.
The room and bathroom was not supplied with accessories.
The bath towels were left at very minimal supply.
The toilet was plugged up. I finally got the toilet plunger 2 hours later after going downstairs to plead with the attendant. The plunger was turned inside out. While properly making it usable the inside of plunger was full of feces.
The elevators smelled like someone spill diesel fuel inside them.
The hotel was packed with an estimated 500 guest with only one attendant.
The breakfast was adequate.
The hotel was very nice as well as the staff.
The biggest problem overall was the hotel was understaffed.
Big cudos to the staff for handling the guest as they did.
Shame shame on the management.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Fl
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 16, 2013

Fairly clean, fairly cheap. A client booked me here on a Priceline bid. I probably wouldn't stay here again. There is a restaurant within walking distance, El Chico. Other than that you will need a car. My view looked over a closed green pool and then onto "project" looking apartments.

Room Tip: I'm not sure there are good rooms
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  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about La Quinta Inn & Suites Lubbock West Medical Center

Address: 4115 Marsha Sharp Fwy, Lubbock, TX 79407
Location: United States > Texas > Lubbock
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 56 hotels in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — La Quinta Inn & Suites Lubbock West Medical Center 2.5*
Reservation Options:
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Also Known As:
La Quinta Inn And Suites Lubbock West Medical Hotel Lubbock
La Quinta Lubbock
Lubbock La Quinta
La Quinta Hotel Lubbock

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