we stayed in this hotel for one night in June. We arrived at hotel around 9:30PM after driving 8 hours. Everybody was tired. After waiting for 10 minutes, the lady showed up at front desk, carrying some bedding stuff for another customer. She told us our room will be a smoking room as all non-smoking rooms are booked. It's a big surprise to us. Everybody in my family hates smoking smell. My daughter refused to stay in a smoking room. After some plea, she showed us another room which is non-smoking but needs some clean work. She told us if we want this room, she can clean up for us. We agreed. At this time the whole hotel only had one front desk employee, she answered about 5 or 6 calls, helped maybe half dozen customers. Then she finally went to clean our room. By the time our room is ready, it's 11:20PM.
After we entered our room, we found out toilet didn't work, but we were so exhausted and didn't have any energy to ask.
I am not sure why we were given a smoking room at first place, maybe because we booked through priceline?
but only having one employee working in a very busy Friday evening, it's a bad management.
The lady were very nice and helpful, because of her, I gave this hotel 3 star. (it would be one star without this friendly employee)
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- Also Known As:
- La Quinta Inn And Suites Lubbock West Medical Hotel Lubbock
- La Quinta Lubbock
- Lubbock La Quinta
- La Quinta Hotel Lubbock