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“Best in Lubbock” 4 of 5 stars
Review of Embassy Suites Lubbock

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Embassy Suites Lubbock
3.5 of 5 Hotel   |   5215 South Loop 289, Lubbock, TX 79424   |  
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Ranked #4 of 56 Hotels in Lubbock
Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Best in Lubbock”
4 of 5 stars Reviewed April 21, 2014

Very nice hotel with large suites. Complimentary breakfast is appreciated. Room service could be improved upon with limited availability. Ample, free parking. Easy access to highway. Clean. Nice business center.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review, April 22, 2014
Thank you very much for taking the time to show us the insight in your personal experience here at the Embassy Suites Lubbock, TX. Our great two-room suites not only provide extra space for you and your family, but the seperated living room and bedroom allow for additional privacy whenever needed!
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496 reviews from our community

Traveler rating
    344
    94
    23
    28
    7
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175
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Bellevue, Washington
Top Contributor
80 reviews 80 reviews
46 hotel reviews
Reviews in 52 cities Reviews in 52 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed April 20, 2014

We stayed one night at this property and were blown away by the consistently great customer service. From Mike greeting us at the door to the friendly and helpful servers at the Mgrs reception and morning breakfast.
The property is off a busy highway, however it is in a great location for walking to shops, restaurants and other activities. Lots of choices to eat and even a Specs Liquor is across the parking lot.
Our room was very clean and had all the regular Embassy amenities.
Everyone was great including the Male Manager who was walking around checking on everything...thank you for the wonderful "Texan Hospitality" we will definitely return.

Room Tip: First floor room near the breakfast area is convenient.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review, April 21, 2014
Thank you so much for your positive review us our great property here in Lubbock, TX. Indeed the 'Texan-Southern Hospitality' takes on a whole new meaning here at the Embassy Suites, with our entire staff wearing warm smiles and maintaining utmost professionalism. Thank you for sharing your experience away from home with us, and we hope you will revisit us soon.
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San Angelo, United States
1 review
5 of 5 stars Reviewed April 19, 2014

Our first time staying in a Hilton and I have to say this was a very nice hotel. The pool are was great. The breakfast was one of the best breakfast I have had. The employees were great. We were allowed to check in early so we could rest before a long day of track & field.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review, April 28, 2014
Thank you for taking the time as a first timer to give us feedback on your stay with us! We're so glad to hear that you were pleased with everything from the pool, breaksfast and the staff.We hope we get another opportunity to take care of you in the near future!
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Flower Mound, United States
1 review
3 of 5 stars Reviewed April 18, 2014

Too many problems to give this particular hotel a good review. Sad because I love staying at Embassy Suites hotels. Fortunately the management was willing to make up for the problems when I checked out. By the way, do not miss the 9 am deadline for breakfast. I came downstairs at 9:03 am and was turned away from the omelet bar.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review, April 21, 2014
We are very sorry to hear your stay here at our property was not as expected. Although we try our best to eliminate any problems or discomforts our guests may encounter before they become issues, unfortunately we were unable to prevent your stay from being problem-free. I am glad to here our management staff did attempt to alleviate your issues at check-out, and we guarantee that your next stay here will us will be flawless. Thank you for your feedback.
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Middlesex, North Carolina, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 of 5 stars Reviewed April 17, 2014

I really wish that I had more than one night in Lubbock. I thouroughly enjoyed my short visit at this hotel. It was happy hour when I arrived and the place was alive with music, laughter and small talk among the guest. I reserved a suite and I was more than satisfied with my accomodations and believe a got quite a bang for my buck! The room was quiet, free from outside and room to room noise. It was a lovely experience and FYI...I loved the Evelyn-Crabtree bathroom amenities. I went online after I left and ordered some. Thanks for everything, I will be a repeat customer of this chain. Two thumbs up!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review, April 21, 2014
You have just made my day! Thank you for all of the praise shown towards our hotel, nothing pleases us more than to hear our guests enjoyed their experience here at the Embassy Suites Lubbock, TX. Our Evelyn-Crabtree amenities are top quality products chosen to best pamper our guests, and we are so glad you enjoyed them! Cant wait to see you again!
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Lubbock, United States
1 review
5 of 5 stars Reviewed April 17, 2014

I hosted a bunch of 11 year old girls in a suite at this hotel and had a great experience. It was nice to be able to watch the girls swim while having a drink outside the pool area but still be able to keep an eye on them. The breakfast was amazing and through out the hotel the atmosphere is nice and peaceful.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review, April 21, 2014
Thank you for taking the time to give us feedback on your stay with us! We're so glad to hear that the kiddos enjoyed the pool and you yourself the Breakfast! We hope we get another opportunity to take care of you in the near future!
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Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 15, 2014

Stayed here for two nights and the service is great. Every employee we came across was postive, helpful and professional. The rooms and huge and the breakfast buffet was very nice. Lubbock is a small town so this location is essentially close to everything. Will stay here again.

Room Tip: Courtyard facing rooms are nice.
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review, April 21, 2014
Thank you so much for taking the time to appreciate our hotel and our wonderful staff here at the Embassy Suites Lubbock, TX. Our entire staffing as a whole pride themselves in showing the most friendly hospitality imaginable to all our guests! We're glad your experience was enjoyable and hope you can come revisit us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lubbock
#2 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Lubbock 3.5*
Number of rooms: 156
Official Description (provided by the hotel):
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites

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