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“romantic stay” 4 of 5 stars
Review of Embassy Suites Lubbock

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Embassy Suites Lubbock
3.5 of 5 Hotel   |   5215 South Loop 289, Lubbock, TX 79424   |  
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Ranked #3 of 56 Hotels in Lubbock
Plains, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“romantic stay”
4 of 5 stars Reviewed February 21, 2014

it was very nice everything was in place once we arrived. night reception and the breakfast was top notch. will return next time we plan a over night getaway. any time we called the front desk they got us what we needed.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review, February 25, 2014
It was great to know that everything was in place before you arrived and that you enjoyed our Managers Reception and Breakfast.We hope to see you again in the near future.
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504 reviews from our community

Traveler rating
    351
    95
    23
    28
    7
See reviews for
178
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Guymon, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 21, 2014

Presidential suite - on the noisiest corner of the property. Shower hot/cold nozzle broke - scalded my child. Mold in the shower. Hair on the bathroom floor upon arrival. Table in living area full of greasy fingerprints and water glass stains. Not what I'd expect for $300 a night! Mattress VERY firm!

  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review, February 25, 2014
Thank you for taking the time to give us feed back on your stay with us at our hotel Embassy Suites in Lubbock, TX. I notice that your stay wasn't totally to your satisfaction.We apologized for the inconvenience and We hope to get another opportunity to make things right for you. We look forward to seeing you again in the near future
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Plainview, United States
1 review
5 of 5 stars Reviewed February 19, 2014

We have stayed here many times. Some with the kids because of the indoor pool, and some just as a weekend getaway for the two of us. The rooms are always clean, and the breakfast is usually wonderful.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review, February 25, 2014
Thank you for taking the time to give us feed back on your stay with us at our hotel Embassy Suites in Lubbock, TX.We are glad to know that you enjoyed your stay with us may it be just the two of you or with the kiddos. We look forward to seeing you again in the near future
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Lubbock, United States
1 review
5 of 5 stars Reviewed February 18, 2014

Our church youth girls helped my daughter celebrate her 16th birthday with a "sleep over/swim party". The suite was wonderful...very roomy and clean. The pool was very nice and heated. The breakfast was also great and had a wonderful variety of actual breakfast food not just pasties and fruits. Would definitely stay here again!!!

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review, February 25, 2014
Thank you for this Wonderful review! We are so glad the Birthday celebration was a blast and you all enjoyed our cooked to order breakfast. Hope to see you again on her 17th Birthday!
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Houston, Texas
1 review
5 of 5 stars Reviewed February 17, 2014

We changed our route to stay here as they offer the true suite experience which our family needed! The service was exceptionally good. The staff all went out of their way to make our stay the best I have ever had with my twin toddlers… The room was super clean and comfortable, the location was excellent and the food and complimentary reception were all just the icing on the cake. I would always now pay just a bit more to stay at an Embassy Suites, though I don't know any that could better this one!

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review, February 18, 2014
Thank you for your Excellent review. We appreciate your feedback and we’re glad you enjoyed all we had to offer. Give a hug and kiss to the twins for us.We look forward to seeing you many more times in the future!
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Mansfield, United States
1 review
5 of 5 stars Reviewed February 17, 2014

This was my first time staying at an Embassy Suites. I was very impressed with this hotel. The staff was friendly and attentive. The complimentary evening reception was fun and the sangria was delicious! I look forward to staying with this hotel again.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review, February 18, 2014
Thank you for taking the time to give us feedback on our property. I am so excited to know from a first timer about the great service we provided. I will send my compliments to the staff on a job well done. We look forward to welcoming you back to the property on your next visit whether it is for business or leisure!
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Houston, Texas
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 14, 2014 via mobile

I have to visit Lubbock somewhat frequently for business and I've stayed at a number of different hotels. My assistant had avoided having me stay at Embassy due to the price difference to it and comparable other hotels. Having been dissatisfied with the other options (and a slight improvement in their rates), I took a chance. This was a chance well worth it and any slightly extra cost. Excellent service, clean and spacious rooms, solid breakfast make this an easy choice as a hotel to which I'll frequently return.

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review, February 16, 2014
We are thrilled to hear you enjoyed your time at the Embassy Suites,We also would like to say Thank You for selecting to stay with us and hope you come back and visit us again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lubbock
#2 Romantic Hotel in Lubbock
#3 Business Hotel in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Lubbock 3.5*
Number of rooms: 156
Official Description (provided by the hotel):
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites

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