No complaints about this hotel. This is our family's 1st choice when staying in Lubbock. The staff is ALWAYS very FRIENDLY. Everyone has a smile and says hello. They always make me feel welcomed and somewhat like family or an old friend. The staff is always making sure everything is okay. I was pleasantly surprised to get a call from the hotel to confirm my reservation and assure me that my room was ready and awaiting my arrival. I'd say there aren't any surprises here, but I'd be wrong. This hotel always seems to surpise me when I stay here. Last time it was a private dinner reception they prepared for our son's graduation. When we told the staff we couldn't locate a restaurant to accommodate us, the Embassy staff offered to prepare a meal on site for us. The price was actually cheaper than going out to eat, we did not have to drive anywhere, and the meal was delicious. This stay, since the hotel was booked to capacity, they allowed us to stay in an upgraded room at no additional charge. I'm sure they could have just as easily rented this out at full price to another family, but we aren't complaining. We'll we never do. The staff makes sure there are never any complaints. I must confess that I do have one complaint though. I have a hard time staying at other hotels with staff sub-par to the ones you find here at Embassy Suites in Lubbock, TX.
The breakfast and managers receptions are wonderful bonuses too. After a long drive, checking in and unloading luggage, it's nice to be able to relax with a complimentary welcome reception. An open bar and light snacks welcome you "home" each evening. A cooked to order breakfast awaits you in the mornings. There is no reason to have to leave once you check in. Food, drinks, and friendly hospitality are all available just a few feet from your room.
Why would you not stay at the Embassy Suites? Maybe you like having to drive around for breakfast, or maybe you just don't know any better.
Once you try the Embassy Suites in Lubbock, TX you'll never want to stay anywhere else.
Say "Hello" to Justin if he's working when you check in.
- Official Description (provided by the hotel):
- Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Lubbock Hotel Lubbock
- Lubbock Embassy Suites