This was the second time I stayed at this hotel. The first time, last year, it was great. Less so this time. That's why although I am going to be critical of this visit, I gave a higher rating because my previous visit was excellent-this could be an aberration. But one thing that was consistent was the hotel personnel were the nicest I can ever recall meeting. They greet you with a smile at the door and seem to want to do anything to please.
But this time, a few little things. The closet in the room did not have pants hangers. There are no outlets near the bed to plug in an iPhone or computer. I needed something and the front desk person said she would bring it up right away. I had to call 15 minutes later to ask again for the item. Room service was very slow and not all the food was properly prepared (they took the meal off the bill the next day, even though I insisted it was unnecessary). There was a problem with the bedroom TV so some stations, including NBC, did not come in at all. The stations did come through on the outer room TV. In the morning, I got up early and asked to cancel my wake-up call. A few minutes later as I showered, the wake-up call came anyway and the phone kept ringing over and over. As I checked out, the desk clerk was clearly concerned about my experiences and wrote everything down. I got the feeling she really wanted to fix things.
- Official Description (provided by the hotel):
- Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more less
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- Also Known As:
- Embassy Suites Lubbock Hotel Lubbock
- Lubbock Embassy Suites