We booked a double suite with my parents for my grandfather's funeral, and initially were very pleased with the appearance of the room.
However, the first night I and my husband were not able to sleep due to a air vent in our room that allowed wind to enter the room and caused the metal part of the vent to bang repeatedly.
We talked to management the next morning and were promised that the vent would be fixed. We then left to make funeral arrangements for the day. When I and my sister arrived back at the suite, it appeared that some work had been done on the vent, however it continued to bang.
We called maintenance once again and they returned to fix it with much improved banging after the second repair.
Then, my parents arrived home and before going to bed that night, my mother noticed that her gold earrings, that she had taken off the night before and placed inside her make-up bag, were missing.
After searching the room, it was also noted that my father's shaving kit was is disarray. The earrings were missing and were not able to be found.
We got a very poor response from the front desk that evening (there was no night manager on). The next morning, the manager offered us a $17 discount on our room price, which was insulting. There was no admission of any wrong-doing and the front desk receptionist actually implied that we were lying.
It was all extremely upsetting in the face of being there to arrange a funeral, which was already horrible enough by itself.
I will not stay at this or other Homewood Suites ever again. I am also hesitant to stay at any Hilton since we got absolutely no response after filing a formal complaint with Hilton.
- Also Known As:
- Homewood Suites By Hilton Lubbock Hotel
- Homewood Suites By Hilton Lubbock Hotel Lubbock
- Hilton Lubbock
- Homewood Suites Lubbock
- Homewood Lubbock
- Lubbock Homewood
- Lubbock Hilton
- Lubbock Homewood Suites
- Official Description (provided by the hotel):
- Make yourself at home at Homewood Suites by Hilton Lubbock, our all-suite hotel in Lubbock, TX. Our 74 suite, extended stay Lubbock hotel is located near Texas Tech University, South Plains Mall, the Joyland Amusement Park and National Ranching Heritage Center, as well as many other great things to do. We provide the ideal mix of home comfort and hotel style, within a vibrant region of local restaurants and entertainment areas. Enjoy a hot full breakfast each morning, or prepare your own meals in the fully equipped kitchen with granite countertops, a stovetop and microwave. Relax in front of the premium cable television or catch up with work at the full-sized desk with high-speed internet access. ... more less
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