Anna's Mexican Restaurant, 6909 Indiana Ave, Lubbock, TX 79413 recently refused to accept a legitimate coupon $25 off a purchase of at least $35.00. I spoke with the owner, Anna Olivarez, who confirmed that the valid coupon, although purchased legitimately from restaurant.com would not be honored at her restaurant. While the food is typically adequate for a tex-mex cuisine, there is no room for mere adequacy in a city where many truly excellent restaurants abound. The refusal to honor a purchased gift certificate is completely unacceptable! This blatant disregard of an advertised coupon destroys customer good will, and when coupled with the critical violations reported by KCBD-TV “Food for Thought” series (see June 16, 2009) for the inspector’s report of soiled surfaces and inadequate cool storage, prompts me to give this poor performer a “thumbs down” review. The restaurant is unsuited for client meetings, as the noise level is always extremely high. The good news is that a very highly rated restaurant is just a few doors down the sidewalk, so I recommend you enjoy Orlando’s Italian Restaurant instead.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.