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“HI Express, Lubbock West” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Lubbock West

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Holiday Inn Express Hotel & Suites Lubbock West
2.5 of 5 Hotel   |   6023 45th St, Lubbock, TX 79407   |  
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Ranked #3 of 56 hotels in Lubbock
Colorado Springs, CO
1 review
1 helpful vote 1 helpful vote
“HI Express, Lubbock West”
5 of 5 stars Reviewed November 19, 2012

One of the best stays we've ever had at HI Express. The staff was professional, courtious and very helpful. We were greeted by name and welcomed as if we were family. Our request for the room type and location was completely met. The facilty areas we used were all excellently maintained and clean. The breakfast was very well prepared, especially the scrambled eggs. They were done just right, not runny and not dried out. The bottom line is that we will stay here again whenever we visit Lubbock.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, November 20, 2012
Thank you so very much from the entire team for your comments. It is our pleasure to welcome you home while you are traveling. We hope your travels are safe this Holiday Season.

Best wishes,
Amanda Fielding
General Manager
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260 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Albany
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 12, 2012

Finding a Hotel in Lubbock on the week-end that Texas Tech had a home game was not easy! On line this hotel was booked. I called the Hotel direct to front desk. I spoke with Phillip. He was polite, helpful and I got a room. Upon arrival we were greeted by Phillip and Deana who were friendly,professional and we recieves a quick check in. The suite was very clean and it more than what we had expected. The next morning the hotel offered a free breakfast. It was a full beakfast and it was great. Thanks to Diane who was working very hard to make sure all guest was happy. I will return to this hotel and recommend it to all travelers going to Lubbock Tx.

Room Tip: Ask for Phillip or Deana tell them what you are looking for. They will acommodate.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, November 13, 2012
Thank you Gale for your kind words, I am so happy we could accommodate you on your visit to Lubbock on such a busy weekend. Hospitality is certainly our passion; we hope we can host your next visit as well.
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Melbourne, Florida
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 10, 2012

I've stayed here a number of times for business over the past couple of years. It's your usual Holiday Inn Express, but with attention to every detail. The property is spotless throughout - rooms, lobby, breakfast area, and hallways.
The staff is very professional and very friendly. It's a bit out of the way in west Lubbock, but easy access to major highways. It's very quiet, the furnishings are in excellent condition, and the rooms are well designed - nice size and very comfortable.
The breakfast area is very well maintained and the hostess is very attentive to making sure that all areas are well stocked and that it's very clean.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, November 11, 2012
Thank you very much for your comments. The Team and myself take great pride in what we do and it is wonderful to hear it makes a difference in our guest's stay with us. Have a wonderful Holiday Season!
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Arlington, Texas
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 26, 2012

Was great place to stay,employees friendly,clean rooms,nice breakfast in morning,.A really nice hotel for Lubbock,Tx.Away from the traffic so you could get a good nights sleep.Well worth the stay here

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, October 29, 2012
Thank you for choosing to stay with us, we were very happy to host your stay in Lubbock. Be sure to come back and see us again.
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Overland Park, Kansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 23, 2012

We have never stayed at a HI Express and generally stay at dog friendly hotels when in Lubbock, but luckily, traveling without dogs this time, we stayed at this property. Best decision ever! I was coming off stays at two competitor properties earlier in October and wasn't sure what to expect, but had followed Trip Advisor reviews and figured we couldn't go wrong based on the reviews. Reviews were accurate. This property is so well managed. Immaculate common areas, large room with modern decor. Towels are plentiful and thick. Staff members were all pleasant and friendly and obviously think highly of their General Manager, which as a guest, is nice to know that this group of employees are truly a "team", and it shows. Everyone went out of their way to accommodate, but the one person who truly stood out was Diane, who is in charge of the breakfast service. She is genuinely one of the nicest people I've ever met and does a terrific job of making breakfast satisfying and a pleasant experience. The breakfast was above and beyond our expectations. Our only negative is that we didn't find the bed comfortable nor the sheets as soft as we experienced in our other property stays (same price range) earlier in the month. Don't know if that's typical for every room, but it was for ours. That aside, great hotel, great people, great breakfast.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, October 24, 2012
Thank you so very much Dana for your comments, it was such a pleasure to meet you. You certainly made Diane's day as well. I will have to look into the sheets to make sure we are not over drying them; thank you for the heads up. The entire team is looking forward to seeing you again soon. Have a wonderful Holiday Season!
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Houston, Texas
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 18, 2012

Stayed here for a Tech football game. It was very convenient to the stadium. All we had to do was get on the Marsha Sharp Freeway and Jones Stadium was just about 5 minutes away. I like this hotel because it is near a Starbucks, Target, Ulta...all good places to be if you forget something on your trip. Our room was huge and very clean. The property has been well-maintained. The bed was comfortable, and the kitchen area with the fridge and the microwave were very handy. We are Priority Club members, and when we needed a late check-out, it was no problem. I have stayed at other hotels closer to campus (and more expensive), but I can honestly say that I enjoyed staying here the most. HOpe to get a room for the next game!

Room Tip: Don't miss the turn-off off of the access road when going to this hotel. If you do, you have to...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, October 19, 2012
Tech games are a lot of fun. We appreciate your review and your continued business. It is our pleasure to give you the best experience possible. I will email you our availability for the next game; we have just a few rooms available. Thank you for choosing us.
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Austin
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 9, 2012

I was on the 3rd floor and the neighbors next door (Spanish speaking) were very loud and their party/fellowship continued past 10:30 PM. I complained to the front desk and they went to ask them to quieten down. It didn't work. I could hear at least four different loud male voices through the thin walls. I complained to the front desk again and ask that I be moved to another room because I needed sleep and had to awake early. They moved me to the second floor and I got a good night's sleep. Very friendly and accomodating staff experience.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, October 11, 2012
Thank you for allowing us to move you so you could get your rest, it is not easy to function without it. It is our pleasure to make sure your stay is comfortable, we hope we can see you again soon and next time we would be happy to get you on the top floor if it is available. See you soon
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Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#4 Romantic Hotel in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Official Description (provided by the hotel):
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West

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