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“Beautiful hotel with wonderful staff!” 4 of 5 stars
Review of Overton Hotel and Conference Center

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Overton Hotel and Conference Center
3.5 of 5 Hotel   |   2322 Mac Davis Lane, Lubbock, TX 79401   |  
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Hotel amenities
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Winter Savings- 15% Off
Ranked #11 of 56 Hotels in Lubbock
Carrollton, Texas, United States
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Beautiful hotel with wonderful staff!”
4 of 5 stars Reviewed September 27, 2012

We reserved a group of rooms here. There were signs in the lobby welcoming us. As with David T's review, from the moment you step out of the car until you leave, you experience a smiling, helpful staff. Because I arranged the event, I was upgraded to a King Suite room. It was HUGE!! The facility is new, helpful staff, and very good food in the restaurant. They even shuttled my husband and I to a recommended steakhouse, about three miles away, then picked us up. We felt very pampered. I would have given five stars, but our room was not cleaned the first day, which we discovered as we got in about 10 PM. Oversights happen, and it was corrected the next day.

Room Tip: Our king suite was huge! The room arrangement might have been better, as you had to go into a separa...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
overtonGM, General Manager at Overton Hotel and Conference Center, responded to this review, January 4, 2013
We thank you for sharing your stay with us and are very glad that we made you feel welcomed from the moment you walked in. We truly hope to have you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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322 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Kingwood, Texas, United States
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 26, 2012

had a great experience at the Overton Hotel in Lubbock. Great staff who were exceptionally polite, helpful, courteous and friendly who went above and beyond the normal customer services expectations each time I encountered them.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
overtonGM, General Manager at Overton Hotel and Conference Center, responded to this review, January 4, 2013
Thank you for your kind words about your stay with us. We are pleased that we went above and beyond your expectations.
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Midland, Texas
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 25, 2012

Very seldom to I encounter the type of hospitality I received at the Overton. From the moment I stepped out of the car until check out I was constantly being met by people with smiles. The room was quiet and the beds extra comfortable. The sunrise viewed out of the east facing window was spectacular. Don't forget to try the restaurant where the menu is unique and the food excellent.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
overtonGM, General Manager at Overton Hotel and Conference Center, responded to this review, January 4, 2013
We are very happy to have had you stay with us and we greatly appreciate your comments. We are glad that you truly felt welcomed by our service and hospitality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 24, 2012

We stayed at the Overton for Move in weekend at Texas Tech. Great hotel. Rooms were very nice. Great bar, friendly staff. We had the breakfast the next morning. Very good, a little slow on the service but we didn't mind too much. I would definitely stay here again!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
overtonGM, General Manager at Overton Hotel and Conference Center, responded to this review, January 4, 2013
We are glad that you enjoyed your stay with us during Move in Weekend for TTU. We look forward to you staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 29, 2012

Nice hotel but had lots of issues from the start of our trip. My spouse was supposed to be picked up from the airport and they had it written down on the wrong date. Our room window seal leaked after a storm that came thrue.The towels were left in the window seal the whole weekend. We would definetly stay here again with a little better planning.

Room Tip: You definetly want the upper floors. We stayed on the 7th floor and had a beautiful view.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
overtonGM, General Manager at Overton Hotel and Conference Center, responded to this review, January 4, 2013
We apologize for the issues that you had during your stay with us. We would love for you to come back and stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, Texas
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 24, 2012 via mobile

I have stayed here numerous times with my family. During Red Raider Orientation, Admitted Students Day, the Black Out game, graduation, and other huge events, the Overton is the first hotel to be booked. Make sure to get a room early! The view from the upper rooms is very pretty and the rooms are always comfortable. Their breakfast buffet is expansive and delicious. The front desk is always helpful when suggesting places to go and where to eat. This is a great hotel.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
overtonGM, General Manager at Overton Hotel and Conference Center, responded to this review, January 4, 2013
We really do appreciate your comments about your stays with us. Thank you for taking the time to post this review. We hope that we will see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2012

I enjoyed staying at the Overton. As soon as I entered the hotel to check in the personnel were extremely polite and helpful. They made each client feel that they were important and appreciated. You can truly see in the staff's attitude that they enjoy working at the hotel. I think this speaks alot of the Overton, the hotel manager and the HR staff hiring the individuals. I was lucky and stayed in the King Suite. The room was larger than I ever expected and was layed out with the guest in mind. The Keurig coffee maker was an added bonus. Note that the mini fridge is not in the bar area, it is in the bedroom. I found it as I was checking out. Yes. parking can be a problem but the parking lot is very well lit and I felt safe walking into the hotel late at night. Valet is cheap and can be used for those not wanting to park late at night. I definetly will stay at this hotel again.

Room Tip: Book early since the hotel fills up quickly due to Texas Tech activities.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
overtonGM, General Manager at Overton Hotel and Conference Center, responded to this review, January 4, 2013
Thank you for sharing your comments about your stay with us. We are glad that you enjoyed your accommodations and appreciate you sharing tips about our King Suite.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Overton Hotel and Conference Center

Address: 2322 Mac Davis Lane, Lubbock, TX 79401
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Lubbock
#9 Business Hotel in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Overton Hotel and Conference Center 3.5*
Number of rooms: 303
Official Description (provided by the hotel):
As the first and only Four Diamond Lodging in West Texas, the Overton Hotel is Lubbock's premiere destination for leisure and business travel. With construction complete in July of 2009, the Overton is Lubbock's newest and most luxurious hotel and conference center. Conveniently located next to Texas Tech in the newly redeveloped Overton Park, the Overton Hotel is close to the Health Sciences Center, downtown Lubbock, the depot entertainment district, and 10 minutes from the Lubbock Preston Smith International Airport. ... more   less 
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Also Known As:
Overton Hotel Lubbock

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