I travel extensively and typically am forgiving when an issue arises with service or quality. This time I just could not let it go. My room at the Hawthorn Suites in Lubbock was possibly the most disgusting I've ever seen. In fairness, upon entering the room it has an appealing look. That quickly changed when I looked at the stained carpet with dust and debris scattered around near the base trim. The bedding was dingy and stained. The towels and washcloths were poor quality and well used and also dingy. The edges of the bathroom floor are extremely dirty. There are scuffs and marks all over the walls. The phone I used to call the front desk to ask for a different room was covered in grime that appeared to be from a recent spill. They had no other rooms avsilable. They did offer a discount which I declined and to come clean the room. Had it not been late evening when I arrived I would have insisted on a thorough cleaning. As if that were not enough, there was pubic hair in the bathtub. Plan your trip to Lubbock in advance as hotel occupancy here is high and avoid this hotel. Wyndham, you need to fix this. You should be embarrassed.
- Official Description (provided by the hotel):
- Enjoy comfort and convenience at Hawthorn Suites by Wyndham Lubbock near Texas Tech University. Each spacious room comes with free high-speed Internet access, a pillow-top mattress, flat-screen TV, separate work area and a fully equipped kitchen or kitchenette with microwave, refrigerator and stove. Begin your day with our free hot breakfast buffet and a free USA Today. Work out in our fitness center overlooking our heated indoor pool and spa. We offer meeting space, a business center, guest laundry and valet service. Pick up a souvenir in our gift shop, and rest easy knowing there is a 24-hour convenient store for essentials. ... more less
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- Also Known As:
- Hawthorn Suites By Wyndham Lubbock Hotel Lubbock
- Lubbock Hawthorn Suites