It wasn't a terrible experience but it definitely NOT my best.
OVer priced for my stay!
I tried to call ahead to reserve and check room availability and had to call 3 times! The first call was with a female employer at a call center and got disconnected. The second and third times were with a male employer (the same one) and he was hard to understand with a heavy accent and rude.
I decided to go into the Lubbock location since I was close by and the front desk female staff was pleasant and helpful.
I was given a room and went up to the 2nd floor where my room was located to find that when I opened my room door with the assigned room key... there were clothes scattered and the tv was on. Someone was still in this room!
I went downstairs to the front desk and made her aware of the problem. She reassigned us a room. This room was also located on the second floor. At first glance it was decent. However, in the bathroom it looked as if someone stuffed kleenex back into the container, one window curtain was broken and unable to be opened, a lamp on the side of the bed was out, and it looked as if it wasn't dusted well. I could also hear the guest in the neighbor room snoring through the thin walls as well as kids in the hall! OMG! How could I almost forget to mention... the shower curtain wasn't long enough and water would leak out onto tile floor and the shower wouldn't drain fast enough.
I probably will not be staying here again if the price is over $60 p/nt. My stay this evening was over $140 for ONE night.
Complimentary breakfast was ok.
- Official Description (provided by the hotel):
- Enjoy comfort and convenience at Hawthorn Suites by Wyndham Lubbock near Texas Tech University. Each spacious room comes with free high-speed Internet access, a pillow-top mattress, flat-screen TV, separate work area and a fully equipped kitchen or kitchenette with microwave, refrigerator and stove. Begin your day with our free hot breakfast buffet and a free USA Today. Work out in our fitness center overlooking our heated indoor pool and spa. We offer meeting space, a business center, guest laundry and valet service. Pick up a souvenir in our gift shop, and rest easy knowing there is a 24-hour convenient store for essentials. ... more less
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- Also Known As:
- Hawthorn Suites By Wyndham Lubbock Hotel Lubbock
- Lubbock Hawthorn Suites