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“Nice way to enjoy Lubbock” 4 of 5 stars
Review of Hawthorn Suites by Wyndham Lubbock

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Hawthorn Suites by Wyndham Lubbock
3.0 of 5 Hotel   |   4435 Marsha Sharp Freeway, Lubbock, TX 79407   |  
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Ranked #21 of 56 Hotels in Lubbock
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575 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Hobbs, New Mexico
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 5, 2012

Outside looks like an old apartment but the rooms are clean and nice. Beds are comfy. We enjoyed the first night.
Rooms are very nice but the staff is rude. The hotel was suppose to have discounts for people who have family in the hopstial. Arrived on a Thursday night of the Tech vs. Long horn game. First night was 65.00 they raised it to 300.00 for friday and saturday night. We did not stay.

Room Tip: don't expect to get your discount for hopsital stays
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly T, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this review, November 6, 2012
We appreciate your feedback. I am happy to hear our rooms are accommodating. We do honor a medical rate, but not during black-out or high demand weekends. This policy can be found at every hotel in Lubbock, unfortunately we were sold out for the Tech vs UT weekend months in advance and the rooms that did become available due to cancellations or other reasons were resold rather quickly at the regular room rate. We are able and willing to accommodate patients and their families asking for the medical rate during any other period. Please call us ahead of time to ensure it is not a high demand weekend and we will surely honor your rate! We look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
1 of 5 stars Reviewed October 30, 2012

At first I really liked the hotel and the room. Then I find out the staff are thefts. I left a necklace in the room and they had no record of it. The necklace was from my tour overseas with the military and it really meant a lot. I take responsibility for leaving it but do not understand the point of lost and found if the staff just keeps the stuff. The manger didn't seem concerned or apologetic at all.

  • Stayed October 2012, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly T, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this review, November 6, 2012
Your feedback is very much appreciated. I have researched your situation. You spoke with out front desk, stating you thought you had left a necklace in your room or maybe you had lost it somewhere else around the hotel. At that point, my head housekeeper thoroughly checked your room and found nothing. We also reached out to each front desk agent working during your stay to ensure it was not turned in to the front desk. Unfortunately, nothing was found in the room or around the hotel. I find it very discourteous for you to blame our staff and call them thieves when the necklace was either misplaced or lost. I understand your necklace is very valuable to you and something very difficult to replace. I wish you the best in recovering it and I hope to see you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Lubbock

Address: 4435 Marsha Sharp Freeway, Lubbock, TX 79407
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 56 Hotels in Lubbock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites by Wyndham Lubbock 3*
Number of rooms: 132
Official Description (provided by the hotel):
Enjoy comfort and convenience at Hawthorn Suites by Wyndham Lubbock near Texas Tech University. Each spacious room comes with free high-speed Internet access, a pillow-top mattress, flat-screen TV, separate work area and a fully equipped kitchen or kitchenette with microwave, refrigerator and stove. Begin your day with our free hot breakfast buffet and a free USA Today. Work out in our fitness center overlooking our heated indoor pool and spa. We offer meeting space, a business center, guest laundry and valet service. Pick up a souvenir in our gift shop, and rest easy knowing there is a 24-hour convenient store for essentials. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Lubbock Hotel Lubbock
Lubbock Hawthorn Suites

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