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“Great staff!” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.0 of 5 Hotel   |   5113 S Loop 289, Lubbock, TX 79424   |  
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Ranked #22 of 56 hotels in Lubbock
Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Great staff!”
4 of 5 stars Reviewed December 7, 2013

We had a great experience with this hotel! We booked four rooms at late notice and the the ladies at the front desk, Sherrie Morris and Erika Castellaw, went out of their way to make us comfortable! We enjoyed the breakfast and the happy hour. Everything was very clean and professional! We will be glad to go back to this hotel on our next trip to Lubbock!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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50 people have reviewed this hotel

Traveler rating
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    8
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 1, 2013

The staff including Asst General Manager was very helpful and professional. Despite having my truck broken into, if stay there again. The rooms are spacious, clean, comfortable. Request first floor, no elevator. Nice fireplace aroma in lobby during icy cold weather.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita Falls, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 29, 2013

Warm, cozy, comfy, friendly, clean, with excellent service. The happy hour and breakfast were tasty and delightful. We enjoyed the fireplace and conversation with friends. Good value for the stay. Plan to come back.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roswell, New Mexico
1 review
4 of 5 stars Reviewed November 27, 2013

Recently had a wedding to attend and put several family members at same hotel. This particular Comfort Suites has 2 floors and no elevator. When we explained that a member of our family could not do stairs, Sherrie Morris, the Guest Service Coordinator made the necessary changes with not problem whatsoever. In fact, Sherrie was excellent in taking care of all of our needs. She was friendly, funny, warm and made us feel like we were at home. The entire staff was excellent. We really enjoyed Erica and her personal touch. She and Sherrie both are hard workers, but do it with a smile, laugh and attitude that makes you feel important. I might add that the weekend we stayed was a home football game for Texas Tech University, so the place was really busy and the staff could have been stressed and rude, but not here. The staff and service are the reason we will come back again and recommend it to our friends.

Room Tip: Ask for 1st floor if you can't do stairs. All rooms are very quite even thought a major freeway...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 20, 2013

The room was clean and well presented. The breakfast facilities were great and very tastefully presented. The food was warm and continually replenished. I would recommend this location and facility to anyone intending to spend a night in Lubbock. It is good value for the money. My only complaint with hotels of this style of late is the ridiculous little pillows that are provided, but that alone could not remove a merit rating from us.

Room Tip: If, you are like me and hate the small pillows that are now in use in most of these 3* hotels, then...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Top Contributor
54 reviews 54 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed October 9, 2013

A big negative right off the bat, no elevators. I was able to change to a first floor room. This property is worn out. The furniture and walls are scratched and damaged and the carpet is in horrible condition with multiple wear spots and holes. The bathroom door had been replaced by some random door. With such a worn out room it doesn't feel clean but I think the room was reasonably clean. The beds were not made up crisply but upon close inspection they seemed to have fresh sheets. A complimentary breakfast was offered but I did not try it. The location is a positive. there are too many nearby retaurants and a mall to list, all within walking distance. I stayed here because of price but next time I'll pay whatever it takes for a nicer hotel. There are many nearby hotel options.

Room Tip: Be sure to stay on the first floor, there are no elevators.
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed August 24, 2013 via mobile

Stayed in room 116, checked in late didn't inspect the room enough. Looked as though someone spilt something all over the couch! All of the furniture is wore out. Both bed mattresses were wore out and are the cheapest you can buy. Woke up with lower back pain. Now have 6 hr trip with back pain ....good grief!!!

  • Stayed August 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Comfort Suites

Address: 5113 S Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 56 hotels in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Suites 2*
Reservation Options:
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Also Known As:
Comfort Suites Lubbock
Lubbock Comfort Suites

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