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“great bed” 4 of 5 stars
Review of Courtyard Lubbock

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Courtyard Lubbock
3.0 of 5 Hotel   |   4011 South Loop 289, Lubbock, TX 79423   |  
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Free Parking
Ranked #14 of 56 Hotels in Lubbock
fort worth
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“great bed”
4 of 5 stars Reviewed September 16, 2012

this hotel is nicely located. I was not exactly sure where to park because there are 3 hotels right together. I think i actually parked next door for the two nights i stayed there. The beds were nice, the room was cold, and the shower was awesome! I really enjoyed the room once i got in it. The hallways on the first floor and on our floor had a horrible smell. It was a sour smell and was very strong, but the rooms smelled great and we didn't stay in the hallways for long. I would stay here again. The staff was super friendly, and our room was very clean and the beds were very very comfortable! I would recommend it for sure.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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63 reviews from our community

Traveler rating
    22
    28
    9
    1
    3
See reviews for
18
9
4
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
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English first
texas
Top Contributor
140 reviews 140 reviews
78 hotel reviews
Reviews in 54 cities Reviews in 54 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed September 14, 2012

had to go to Lubbock for an overnight stay and meeting with a marketing group. just saw the hotel and went in. the lobby is done well. the place is rather small but cozy. it was not crowded. i was told it was the weekend before texas tech started so i did not know what to expect. the location of the hotel was important because it was not out of the way. I went in. they were very cordial and accommodating. the room seemed nice and clean. it was slightly small. the beds were ok though. the stay overall was very nice and comfortable.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fort Worth, Texas
Top Contributor
59 reviews 59 reviews
6 hotel reviews
Reviews in 26 cities Reviews in 26 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 8, 2012 via mobile

Made reservation on line - was able to use priority points. My room was nice and cool and very clean. Staff was welcoming and helpful, even grounds keeper was friendly. Location close to nice restaurants and shopping. Will be back.
My only complaint was the 1st floor ice maker - there was an unpleaent odor.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Austin Texas
Top Contributor
72 reviews 72 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 4, 2012

Needed a place to stay during a trip from Austin to Ruidoso. Great location in lubbock as this hotel is surrounded with places to eat without driving. Rooms are always comfortable and clean. Service was excellent and the desk clerk recommended a nearby place to eat and it was awesome, More on the Rita Tequila in a different review. The rate was a little higher than I expected. Water was hot and plenty of pressure in the shower!

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lubbock, Texas
1 review
1 of 5 stars Reviewed August 7, 2012

I was quoted one price and after my credit card was ran, I WAS CHARGED DOUBLE!!! MAKE RESERVATIONS WITH CAUTION!! Very dishonest staff!!! Will never stay or recommend them to ANYONE!!! No incedentals added, just double the rate because they had access to my credit card. Never again!!! EVER!!!!

  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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LubbockCY_GM, General Manager at Courtyard Lubbock, responded to this review, August 16, 2012
I want to thank you for your review. Without guest feedback we cannot improve our services. We make every effort to offer the best value for your stay; I am sorry to hear the problems you encountered and I understand your frustration. However, the hotel was unable to honor the associate rate due to the necessary documentation not being provided upon arrival. The hotel has an obligation to ensure all associate rates are properly documented. If you have any additional concerns, or would like to discuss the charges, please feel free to contact me directly at the hotel.

Sincerely,
John Meyers
General Manager
Courtyard Lubbock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Orange, New Jersey
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 19, 2012

Spent three nights at the Courtyard in Lubbock the week of July 9th on business. It was a very well maintained property, centrally located amongst a number of competing properties as well as a number of eateries. WalMart was a 5-7 minute walk in case you forgot to pack something or needed to shop for food. The staff was quite pleasant and the room was well maintained. I used the fitness room, which was typical of fitness rooms at hotels, a couple of treadmills and weights. They had a nice little pool, but my schedule did not permit me enough time to use it. They have an onsite restaurant that I had breakfast in (not included in rate). The morning fare is basically a Starbucks menu in a Courtyard. While I'm not a specialty coffee drinker, I sure did notice that they offered Startucks coffee for free (self-serve), but if you wanted a hand-crafted drink they charged you Starbucks prices. Found it funny that if you wanted a latte, you basically were paying $4 for warm milk. Other than that, this was a nice stay. If you're coming through on business it is a thumbs up in my book.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bristol, United Kingdom
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 11, 2012

Friendly and helpful staff. Clean and comfortable room.
Applebees and Outback restaurants within walking distance.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Lubbock

Address: 4011 South Loop 289, Lubbock, TX 79423
Location: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Lubbock 3*
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Also Known As:
Courtyard By Marriott Lubbock Hotel Lubbock
Lubbock Courtyard
Lubbock Marriott

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