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dirty... - Fairfield Inn Lubbock

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Fairfield Inn Lubbock: Traveler Reviews

2.5 of 5
4007 South Loop 289, Lubbock, TX 79423
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Fairfield Inn Lubbock
17 traveler photos
Ranked #28 of 53 hotels in Lubbock
3.5 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveler rating
    5
    10
    6
    5
    1
Date Rating
San Angelo, Tx
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“dirty...”
2 of 5 stars Reviewed July 21, 2012

when first walking in the room looked great, once settled in I took off my shoes to notice that carpets were sticky. I looked at it closer and it seemed that whoever cleans the carpets puts a lot of soap down but doesnt pull it back up- not a floor I want to walk barefoot on so I kept my flip flops on.

Before taking a shower the first night I noticed a lot of dirt and hair in the shower tub and it seemed it was not cleaned at all.

Bed was comfy, good internet, friendly staff. None of that matters if the room is dirty.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask tackbb about Fairfield Inn Lubbock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LubbockFF_GM, General Manager at Fairfield Inn Lubbock, responded to this review
July 31, 2012
Thank you for your feedback and bringing these issues to our attention. I would like to apologize for any inconvenience this may have caused you during your stay. I have addressed the cleaning issues with my housekeeping staff to ensure we provide our guest with the best experience possible. We failed to give you a fresh clean room and hope if you’re in the Lubbock area again, you’ll give us another chance to provide you with a more enjoyable stay.

Sincerely,
Josie Zapata
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good location and Great Breakfast!”
4 of 5 stars Reviewed July 9, 2012

Clean, quiet room! Hotel staff was friendly and helpful. Location was great-close to several reasonably priced restaurants. Great breakfast buffet, stocked with many unusual items like fresh fruit cups and was complete with a Texas-shaped waffle maker. Great stay-will stay here again!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask CecileB85 about Fairfield Inn Lubbock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hurst, Texas
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
“Nice Place”
5 of 5 stars Reviewed July 9, 2012

Stayed her two nights. Clean, easy to get to, nice restaurants just outside the door, everything worked as advertised. I'd stay here again. Booking was through Priceline, so I got a deal.

Room Tip: No real comment here, as PL doesn't allow this.
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  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask David76054 about Fairfield Inn Lubbock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
2 helpful votes 2 helpful votes
“I was very disappointed”
2 of 5 stars Reviewed June 19, 2012

I was expecting much more from a Marriott hotel. The building was old and really worn, but what was really upsetting was the disgusting room. Our bathroom floor was sticky, both mine and my parents showers were greasy feeling and I found blood on our sheets. I requested new linens and when I returned to the room there was a blood stain on the new pillow case. I requested new linens again before we went to a wedding and when we got back really late we found the sheets had still not been changed. STAY SOMEWHERE ELSE!!!!

  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask Megan K about Fairfield Inn Lubbock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fairfield Inn Lubbock, responded to this review
June 22, 2012
Thank you for your valuable feedback on your stay; please accept my apologies for these unfortunate issues with your room. Our main concern is ensuring we maintain the highest standards of quality and cleanliness that our guests have come to expect; I have advised our staff and housekeeping to focus on the condition of our linens more closely. We appreciate your business, and if you’re ever in our city again, please give us another chance to show you we truly care in providing a clean product and great customer service.

Sincerely,
Josie Zapata
General Manager
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Traveling through Lubbock, Fairfield Inn provides a reasonable value, clean facility, good location, for a honest price.

  • Stayed May 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Philip B about Fairfield Inn Lubbock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Fairfield Inn Lubbock

Also Known As:
Fairfield Inn Lubbock Hotel
Fairfield Inn Lubbock Hotel Lubbock
Fairfield Lubbock
Lubbock Fairfield Inn
Lubbock Fairfield
Address: 4007 South Loop 289, Lubbock, TX 79423
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 53 hotels in Lubbock
Price Range: $$
Hotel Class:2.5 star (2.5*)
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Fairfield Inn Lubbock
4007 South Loop 289
Lubbock, TX 79423
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Pickle, not mine haha Another sheet stain Stain on sheets w/FI Pen Indoor Pool & Spa
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