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“Older place, could use a freshen” 4 of 5 stars
Review of Lewisville Comfort Suites Vista Ridge Mall

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Lewisville Comfort Suites Vista Ridge Mall
2.5 of 5 Hotel   |   755A Vista Ridge Mall Dr., Lewisville, TX 75067   |  
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Ranked #13 of 22 hotels in Lewisville
Krum, Texas, United States
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
“Older place, could use a freshen”
4 of 5 stars Reviewed December 7, 2013

Stayed here during a weather event in North Texas, the place was very full and the lot was really covered in ice and sleet.
The staff was very friendly and helpful. Answered questions and got people checked in rapidly.
The beds were comfortable and large. The room was clean along with the towels and sheets.
Looks like the TV was brand new, but I didn't turn it on.
On the down side, the internet was very poor. Lost connection quite often and was so slow that any type of file transfer would time out several times. About the only thing that was reliable was very simple browsing.
The bathroom could use a once-over, the wallpaper was peeling on the edges and the shower head threw water all over the wall from the swivel joint on the back. The tub is narrow and small.
Slept through the provided breakfast, so I can't comment on that.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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39 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
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English first
Saint Louis, Missouri
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 12, 2013

Was a very late arrival so was put in a accessible room. Typical CS cleaner than some. Breakfast was better than most. Guy was on station checking that things were fresh and topped off. Very friendly staff.

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delavan, Wisconsin
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed October 10, 2013

We stayed for 4 nights and all in all we had a relaxing time! We came in on Friday night and we didn't like the first room they gave us, as it was next to the pool. But they set us up in another room right away and it was perfect. If we needed anything they bent over backwards to accommodate us. They seemed to always give off a friendly and helpful vibe! The breakfast was always good and fresh. We would be excited to stay here again!

Stayed October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West, Texas
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 9, 2013 via mobile

I stayed here during a 3 day business trip and for the most part it was ok.
The clerk at check in was dry and was very mechanical in her emotions and personality.

The bed was most welcome to sink in and fall right asleep...kudos!

One problem was the tiles in the bathroom where they were loose and cracked. Every time is entered I had to walk over these bad tiles.....get up and fix it...

Stayed October 2013, traveled on business
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Norman, Oklahoma
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2013

Friendly staff and comfortable beds made this stay a treat for us. The people who work here are very helpful and friendly. The room was comfortable and the very clean. The breakfast was really good - always nice to have HOT options. The lady working in the breakfast room was REALLY ON TOP of keeping things stocked. Close to everything - yet quiet enough to enjoy a good night of sleep! It was so nice to come in from 100+ temps and enjoy and nice COOL room. We would definitely stay here again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Round Rock, Texas
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 23, 2013

Stayed here because relatives booked it for us. Very convenient to all sorts of shopping including a Costco and of course the Mall. Nice outside. Hotel personnel very friendly, nice & helpful. Rooms were a little shabby but clean. They offer a variety of pillows in the room from firm to soft which is nice because everyone likes something a little different. Common areas were clean and well kept up.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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TMIHospitality, Manager at Lewisville Comfort Suites Vista Ridge Mall, responded to this review, August 26, 2013
Dear TXHOUNDDOG,
Thank you for your feedback regarding your recent stay at the Comfort Suites Vista Ridge Mall Lewisville. I'm very glad to hear that you found our staff to be friendly and helpful. I'm also glad that our proximity to shopping was convenient for you. We look forward to another visit.

Sincerely,
Wendy D.
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, Texas
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 14, 2013

We really enjoyed our stay here. The hotel was 4 stars but the staff was 5 stars.
Staff- Charlotte, the manager, Elizabeth, Patricia, and New Team Member(Hi Viola) went out of their way to make our stay a pleasure.
Room- Everything was fine. A/C worked great on a 100 degree day, beds very comfortable. So comfortable my wife stayed in bed till 1 PM. Give me a break!
Hotel- entrance is a little hard to find. In a group of 3 or 4 hotels. Building appears newer and is In great shape. Pool is indoors and very nice.
Why 4 stars instead of 5? No bacon or sausage at breakfast. I need my MEAT!
Thanks for a great stay.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LewisvilleCS_GM, General Manager at Lewisville Comfort Suites Vista Ridge Mall, responded to this review, July 17, 2013
Dear Garry,
Thank you so much for the wonderful review on your recent stay with us. It is great to hear that myself and the employees made your stay a positive one. The staff prides themselves on guest satisfaction. I am glad your wife enjoyed a great night sleep so much she could sleep in the next morning. Our breakfast menu changes daily so on different days there is bacon and sausage. I hate that you stayed on a day these options weren't being served. We hope to see you again soon at the Comfort Suites Lewisville.

Sincerely
Charlotte F
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Lewisville Comfort Suites Vista Ridge Mall

Address: 755A Vista Ridge Mall Dr., Lewisville, TX 75067
Phone Number:
Location: United States > Texas > Lewisville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 22 hotels in Lewisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Lewisville Comfort Suites Vista Ridge Mall 2.5*
Official Description (provided by the hotel):
The Lewisville Comfort Suites® Vista Ridge Mall is conveniently located near the intersection of Interstate 35 and Tollway 121, directly adjacent to the Vista Ridge Mall. The hotel is within walking distance of the Lewisville Convention Center. The Dallas/Fort Worth International Airport is seven miles south of this Lewisville, TX hotel. Grapevine Mills mall, Pizza Hut Park, and Texas Motor Speedway are about 15 minutes away. A dozen restaurants are located within walking distance. ... more   less 
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Also Known As:
Lewisville Comfort Suites Vista Ridge Mall Hotel Lewisville
Comfort Suites Lewisville

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