For us it was the staff that dropped the ball. The beds & AC were good & everything worked ok, but the quality was just a notch lower than the $100 a night places. The main issue was the staff. I hardly ever rag on the staff, but this was the issues. Right off the bat, there was a sign at check in saying they had stepped away. Ok, I can see an emergency might cause this, but after at least 5 minutes of standing at the front desk, we literally had to call the hotels # on our cell. This brought someone up to the front answering on a cordless phone as they came. No apology for the wait was offered. There was also issues at the pool the next day. There was a staff member that decided to start maintenance on pool while the kids were in it, I'm not sure he even saw us, because his # 1 goal was obviously to try putting the moves on a female member of housekeeping who was noisily squeeging the windows behind our head. Very unprofessional . The pool was pretty nice and inside. it was 4 feet deep all around. The free breakfast was pretty good with scrambled eggs ( no sausage or bacon) If the budget is tight it's not a really bad place, but I am fairly sure we will spring for another $20 and stay at courtyard or one of the others next door. Oh I would say location was excellent, except as others noted its a little hard to find entrance. You really have to drive through another property's parking lot to get to this one. I will say it was a fairly quite stay, we were on 3rd floor & no real outside noise.
- Official Description (provided by the hotel):
- The Lewisville Comfort Suites® Vista Ridge Mall is conveniently located near the intersection of Interstate 35 and Tollway 121, directly adjacent to the Vista Ridge Mall. The hotel is within walking distance of the Lewisville Convention Center. The Dallas/Fort Worth International Airport is seven miles south of this Lewisville, TX hotel. Grapevine Mills mall, Pizza Hut Park, and Texas Motor Speedway are about 15 minutes away. A dozen restaurants are located within walking distance. ... more less
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- Also Known As:
- Lewisville Comfort Suites Vista Ridge Mall Hotel Lewisville
- Comfort Suites Lewisville