Made reservations online-got comformation # and headed out for my brothers funeral which was the next day.Arrived there,the guy told me I had no room there and that I would have to go somewhere else. I told him that I had conformation# and he said it didn't matter,I wasn't in his computer.I asked him for customer care phone #,he started telling me he didn't have one.There was another guy there whom informed of the cust.care #.I called them,they confirmed my reservation and asked to speak with the desk clerk.The desk clerk than began to argue with the cust.care rep.She finally advised him to give me my room.One and a half hours later I finally recieved key to room.It wasn't the room we reserved-the t.v. didn't work-the air conditioner didn't work either-bed was hard as a rock-it was filthy and stunk like mildew!Went to store bought air freshner for the room.Desk clerk was VERY RUDE and didn't want to help out in any-way!Considering the funeral was next day-we just dealt with it.Customer care service rep said we would more than likely be refunded for the room,have called twice and been put on hold twice-hung up on twice!!Needless to say-WE will Never stay at that location Ever again!!!! What a way to be treated! Bad enough I was already emotionaly stressed and mourning!
- Also Known As:
- Super Eight League City
- League City Super Eight
- League City Super 8
- Official Description (provided by the hotel):
- Experience value when you stop in at Super 8 League City / Kemah Area hotel. Located off Interstate 45 between Houston and Galveston, our newly renovated hotel puts you within 30 minutes of city attractions and scenic coastal destinations. Downtown League City and Kemah Boardwalk are minutes away. ... more less
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