The service here is possibly the best I've had in a hotel stay from the employees. Every person I passed was friendly and all smiles. They didn't have the room available that we booked so they upgraded us to a suite which was wonderful, at no extra cost with bonus points. We were served a great complimentary dinner and complimentary breakfast. I was very nervous coming to Laredo but I felt very secure and safe in this hotel. The lot was well lit, the pool was great, and it was spotless. Great stay Great Hotel.