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“Tried & True” 4 of 5 stars
Review of Embassy Suites Laredo

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Embassy Suites Laredo
3.5 of 5 Hotel   |   110 Calle Del Norte, Laredo, TX 78041   |  
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Ranked #4 of 35 hotels in Laredo
Katy, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Tried & True”
4 of 5 stars Reviewed May 28, 2013

We dumped at highly reviewed hotel in Laredo because of our disappontment in the service and accomodations. I called Embassy Suites in Laredo and made a reservation for the next night and they had room, check in was 3 p.m.. We drove past it around 1:15 p.m. and stopped to see if we could check in early and YES! the room was clean and ready. Jessica at the front desk was helpful in every way and we were in our room by 1:30. The room was large and comfortable. It could be a little more soundproofed but didnt keep us awake or anything. We had breakfast the next morning and hit the road back to Houston rested and refreshed. I've stayed at a number of Embassy Suites in a number of places and never had a complaint and still don't.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clema O, General Manager at Embassy Suites Laredo, responded to this review, May 30, 2013
I am thrilled that you found us! And doubly thrilled that you had an excellent stay. Thank you for sharing your experience with Trip Advisor. We look forward to having you the next time you are in Laredo! Clema Owen, GM
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168 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Mission, United States
1 review
5 of 5 stars Reviewed May 27, 2013

Embassy Suites is a beautiful hotel with great customer service. I had not been there in about 5 years and it was amazing to see that it was still just as beautiful, clean and with great customer service.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clema O, General Manager at Embassy Suites Laredo, responded to this review, June 22, 2013
Rosario, thank you so much so your good comments! And thank you for sharing them on Trip Advisor! We love having people let us know when we meet their expectations! Please come again, soon! Clema Owen, GM
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Houston, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 20, 2013

You definitely get a bang for your buck here. The service is great all around. I especially looked forward to that breakfast buffet, yummm. Clean and spacious rooms, good looking interior. Go try it for yourself and see what I mean

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clema O, General Manager at Embassy Suites Laredo, responded to this review, June 22, 2013
Jenny, thank you for choosing Embassy Suites! And thank you for sharing on Trip Advisor. We strive to have a 100% satisfaction for guest staying at the hotel. We are happy that we succeeded in your case! Please come again! Clema Owen, GM
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Laredo, United States
1 review
3 of 5 stars Reviewed May 20, 2013

First time staying at Embassy Suites, Laredo, TX. There was no in room safe for valuables, only a small safe deposit box at the front desk. My room also smelled like a dirty old hotel, with a stale smoke smell, even though it was a non-smoking room. Location was good, and free breakfast was ok.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clema O, General Manager at Embassy Suites Laredo, responded to this review, June 22, 2013
Steven, thank you for your reponse. I apologize that you were not completely happy with your room! I hope we offered to move you. It sounds as if you were in one of our ex-smoking rooms. We have converted to 100% non smoking and the first go around on extracting the room may have left residue. We have just finished having a professional cleaning servce extract all the carpets again the the prior smoking rooms. Please come again, clema Owen GM
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San Antonio, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 20, 2013

Nice hotel. Management and front desk show no sense of urgency to a problem. General manager says hi to guest at times but not consistent enough, many times GM will not even acknowledge you. I will always stay at ES because they are favorite.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clema O, General Manager at Embassy Suites Laredo, responded to this review, June 22, 2013
Jesse, I always make the breakfast rounds every day and speak with people. However; unfortunately, I can't stay in the breakfast area all the time but we do have people assigned to that area in order to make our guests feel welcome. You are always welcome at our hotel and I apologize if you had an urgent problem and the front desk did not respond. They are empowered to make decisions. I have talked with you personally for many years on the phone and made room for you even if we were overbooked, so please ask for me in person the next time you are at the Embassy. I would love to apologize to you in person . Clema Owen, GM
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San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2013

Our family was very impressed with the clean and comfortable accommodations. Pleasant atmosphere in the lobby and bar area with a fantastic hot cook to order breakfast. We will definitely stay at an Embassy Suites for future trips.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clema O, General Manager at Embassy Suites Laredo, responded to this review, May 15, 2013
YEA! I love that title "Wonderful Stay At Embassy Laredo!" Thank you for posting in Trip Advisor. We look forward to having you the next time you visit Laredo! Clema Owen, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laredo, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2013

I love the Embassy suites ever since I stayed the first time over 20 years ago it is my # 1 choice in hotels that is why I am a HHoners member I will always look for a Embassy suites hotel whatever city I go too in every state and every country I am in they are my # 1 choice in hotels and will always stay thier or another in the same brand

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clema O, General Manager at Embassy Suites Laredo, responded to this review, May 15, 2013
I am thrilled that you had a great stay at the Laredo Embassy Suites! Thank you so much for taking the time to post on Trip Advisor. Please come back, soon. Clema Owen, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Laredo

Address: 110 Calle Del Norte, Laredo, TX 78041
Phone Number:
Location: United States > Texas > Laredo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Laredo
#5 Business Hotel in Laredo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Laredo 3.5*
Official Description (provided by the hotel):
Centrally located only 3 miles from Laredo International Airport, the Embassy Suites Laredo hotel is a short drive from historic downtown Laredo and the Mexican border. Enjoy the comforts of home and excellent Embassy Suites service at our hotel in Laredo, TX. Get some work done in your suite with high-speed internet access and appreciate plenty of room for business or to spend time with the family. Our two-room suites are designed with a private bedroom and a separate seating area with a sofa bed. Use the wet bar kitchen with a microwave and refrigerator to make a favorite snack while watching a movie on one of two flat-screen TVs. ... more   less 
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Also Known As:
Embassy Suites Laredo Hotel Laredo
Laredo Embassy Suites

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