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“Excellent Service” 5 of 5 stars
Review of Embassy Suites Laredo

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Embassy Suites Laredo
3.5 of 5 Hotel   |   110 Calle Del Norte, Laredo, TX 78041   |  
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Hotel amenities
Special Offer
Breakfast and WiFi
Ranked #7 of 37 Hotels in Laredo
Certificate of Excellence 2014
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Excellent Service”
5 of 5 stars Reviewed April 28, 2013

The staff at this hotel went out of their way to make our stay enjoyable. Each member of the staff from cleaning personnel to management were extremely friendly and helpful. They were all a top notch group of people and should be recognized for their hard work. Excellent job and thank you for making our stay so enjoyable.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clema O, General Manager at Embassy Suites Laredo, responded to this review, May 15, 2013
I am so happy that you had a great stay! This is our mission. Thank you for taking the time to review us on Trip Advisor! Come again! Clema Owen, GM
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232 reviews from our community

Traveler rating
    125
    66
    21
    11
    9
See reviews for
91
27
10
94
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Dallas, United States
1 review
5 of 5 stars Reviewed April 24, 2013

This was my first time staying at Embassy Suites and it was awesome! I heard about the free breakfast but was still so impressed with the elaborate setup and countless options to choose from! This is not a typical muffins and coffee offer, it's a full blown feast! Then came the evening reception with free drinks! I looked forward to waking up because of the breakfast and when we were not in our hotel, I looked forward to coming back for the reception. THANK YOU Embassy Suites for making this a wonderful stay for me and my family!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clema O, General Manager at Embassy Suites Laredo, responded to this review, April 26, 2013
Thank you very much for your feed back from your stay at the Embassy Suites in Laredo! I am thrilled that you appreciated your "Breakfast Feast!" We comply with the standard provided to us by Embassy Suites / Hilton.

Also, our "Evening Reception" is based on the standards provided to us so I salute you for takig advantage of the reception.

Please come again!
Clema Owen, GM
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United States
1 review
4 of 5 stars Reviewed April 23, 2013

This hotel is more than a place to sleep. The breakfast is good. It is very hard not to over eat. The facility are very nice and the kind of place that is a vacation in its self. The internet was easy to connect to and was fast. The location is great. It is next to plenty of shopping and a ton of great restaurants. I would suggest to just stay at the hotel and relax eat in.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clema O, General Manager at Embassy Suites Laredo, responded to this review, August 1, 2013
Thank you, Scott! Please come again! Clema Owen, GM
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Top Contributor
52 reviews 52 reviews
52 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 21, 2013

Not much change from a prior stay. Breakfast was always good. The gym has the basics and was fine for a 5 day stay.

If you happen to not be driving the shuttle is available for use as long as its not at the airport.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clema O, General Manager at Embassy Suites Laredo, responded to this review, May 15, 2013
Thank you for responding to Trip Advisor. Not much has changed since your last visit is due to the fact that we change only when Hilton asks us to change the standards. We spent 52K on the workout facility getting it to the Embassy standards so I hope there is no upgrade in the near future. It has the latest equipment including the LED televisions on each piece of equipment. Please come again. Clema Owen, GM
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Monterrey, Mexico
1 review
1 of 5 stars Reviewed April 11, 2013

Staff don't resolve requests, the smell of the bathrooms is bad since there is no extractor and the clean service is very superficial.
You pay for a 5 people room and you get towels an linens for 3.
Very bad!

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clema O, General Manager at Embassy Suites Laredo, responded to this review, April 12, 2013
Thank you very much for taking the time to comment on your stay. We pride ourselves on customer service. You did not mention that you contacted our front office for a resolution to your issues. If so, we could have moved you to another room if you were unhappy unless you were here for the Easter holiday when we were 100%. Extra towels are always available upon request. We appreciate your staying with us and please return. Bring a copy of this message with you and I will be happy to award you a $50 gift card for your inconvenience.

Happy Guests - Yes! (That is our slogan!)
Clema M. Owen, General Manager
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Monterrey
Top Contributor
160 reviews 160 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed April 4, 2013

We spent 4 days for Easter break and our kids simply loved the hotel. As you enter you really feel you are in the right place to stay. The only problem we had is that "someone" had cancelled our reservation, but the lady from the front desk was kind enough to provide us our room, since we had our printed reservation.
The hotel is only a few blocks away from the Mall del Norte. We always drove to the mall, but it is a good choice to walk to the mall. Also, everything is so near to the hotel you can always find the big stores and restaurants close to you.
The breakfast and happy hour is full of delicious food for any age. Our kids enjoyed the omelette prepared every morning and not to mention the happy hour snacks!!
The rooms are always clean, beds are comfortable, has a small refrigerator and microwave. We are coming back!!

Room Tip: I am sure any room is great!!
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clema O, General Manager at Embassy Suites Laredo, responded to this review, April 5, 2013
I am thrilled that we were able to satisfy your needs! Thank you for staying and having such nice things to say! We realize that we work for you!

Clema Owen, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brownsville, Texas, United States
1 review
5 of 5 stars Reviewed April 1, 2013

The Best place to stay in Laredo. I Love everything aboiut Emabssy Suites. I travel on business at lease 12 days a month. When I got to Embassy Suites on my last visit. The front desk staff recognized me and just handed me my key and room number.

I love the evening reception!!!! Absolutely a brilliant idea!!!!!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clema O, General Manager at Embassy Suites Laredo, responded to this review, April 5, 2013
I am thrilled that you had a great stay! Please come again! Our house is your house!
clema Owen, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Laredo

Address: 110 Calle Del Norte, Laredo, TX 78041
Phone Number:
Location: United States > Texas > Laredo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Laredo
#2 Romantic Hotel in Laredo
#5 Business Hotel in Laredo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Laredo 3.5*
Number of rooms: 154
Official Description (provided by the hotel):
Centrally located only 3 miles from Laredo International Airport, the Embassy Suites Laredo hotel is a short drive from historic downtown Laredo and the Mexican border. Enjoy the comforts of home and excellent Embassy Suites service at our hotel in Laredo, TX. Get some work done in your suite with high-speed internet access and appreciate plenty of room for business or to spend time with the family. Our two-room suites are designed with a private bedroom and a separate seating area with a sofa bed. Use the wet bar kitchen with a microwave and refrigerator to make a favorite snack while watching a movie on one of two flat-screen TVs. ... more   less 
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Also Known As:
Embassy Suites Laredo Hotel Laredo
Laredo Embassy Suites

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