The hotel literaly stinks, they turn off the AC with tje laredo heat above 105f, i leave the hotel even when they sid not refunded my money, i have no idea how they have positive feedback, and already know why quality suites suspended their franchise to this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 19, 2012
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This guest is always looking for freebies as per our therall observation and notes from his past stays.
All of our suites are kept at a 74 degree temperature, and can be self-controlled as soon as a guest checks in. We use the 74 degrees, because we are also trying to be a green friendly hotel, without compromising our guest needs.
When the guest checked in, he expected the suite to be freezing. We advised him to lower the temp even more to 60 degrees and to be patient about 15-20 min while the AC can do it's work. Guest wasn't patient at all and came downstairs to complain and said he wanted to leave and he did. We offered him a different suite to better accommodate him but he refused.
I know the heat can be harsh, especially when traveling, but we did our best efforts to better accommodate him. We feel that this review is unfair and we feel badly judged when in all actuality nothing was wrong with our suite.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.