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“your average hotel” 3 of 5 stars
Review of Amerik Suites Laredo Behind Mall Del Norte

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Amerik Suites Laredo Behind Mall Del Norte
2.5 of 5 Hotel   |   6551 Metro Court, Behind Mall Del Norte, Laredo, TX 78045   |  
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Hotel amenities
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$74 (USD)
Ranked #14 of 35 hotels in Laredo
Seguin, Texas
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“your average hotel”
3 of 5 stars Reviewed July 23, 2012

Good stay overall, breakfast was a plenty full. Bathrooms need some improvements. Some of the kids at the pool were rude and eating inside the pool. No parent supervision as needed.

Room Tip: you get what you pay for
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  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 people have reviewed this hotel

Traveler rating
    53
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    13
    26
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31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
San Antonio, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 18, 2012

The hotel literaly stinks, they turn off the AC with tje laredo heat above 105f, i leave the hotel even when they sid not refunded my money, i have no idea how they have positive feedback, and already know why quality suites suspended their franchise to this hotel.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmeriKSUITESLaredo, Director of Sales at Amerik Suites Laredo Behind Mall Del Norte, responded to this review, July 19, 2012
Thank you for your feedback.

This guest is always looking for freebies as per our therall observation and notes from his past stays.

All of our suites are kept at a 74 degree temperature, and can be self-controlled as soon as a guest checks in. We use the 74 degrees, because we are also trying to be a green friendly hotel, without compromising our guest needs.

When the guest checked in, he expected the suite to be freezing. We advised him to lower the temp even more to 60 degrees and to be patient about 15-20 min while the AC can do it's work. Guest wasn't patient at all and came downstairs to complain and said he wanted to leave and he did. We offered him a different suite to better accommodate him but he refused.

I know the heat can be harsh, especially when traveling, but we did our best efforts to better accommodate him. We feel that this review is unfair and we feel badly judged when in all actuality nothing was wrong with our suite.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waldport, Oregon
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 9, 2012 via mobile

One of my favorites. Parked my semi right in front. walk to mall or take their free shuttle. huge rooms.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmeriKSUITESLaredo, Director of Sales at Amerik Suites Laredo Behind Mall Del Norte, responded to this review, September 10, 2012
Thank you for choosing Amerik Suites Behind Mall Del Norte for your recent stay in Laredo, TX. I was delighted to hear you had an enjoyable time at our hotel.

We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

Is was a pleasure to have you as our guest. We hope to see you again soon.


Amerik Suites Laredo Behind Mall Del Norte
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Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 4, 2012

Very nice and clean, in a good area, quiet, will definitely stay again

Room Tip: All rooms have interior entrances
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Amerik Suites Laredo Behind Mall Del Norte, responded to this review, July 9, 2012
Thank you for choosing Amerik Suites Behind Mall Del Norte for your recent stay in Laredo, TX. I was delighted to hear you had an enjoyable time at our hotel.

We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

Is was a pleasure to have you as our guest. We hope to see you again soon.


Amerik Suites Laredo Behind Mall Del Norte
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 29, 2012

The hotel was dirty, dingy and had a terrible appearance overall. The towels were dingy looking and the drapes were falling off from one side. Never again would I stay in that hotel.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Amerik Suites Laredo Behind Mall Del Norte, responded to this review, July 9, 2012
Our staff remember guest asking for pool towels, since she had numerous children in pool. Maybe guest mixed up regular towels with our pool towels which rationally are not going to be as white as our room towels.

Amerik Suites Laredo provide, with no exeption or limitations, any toiletries or towels that is requested from our guest. We even go the extra mile in providing toiletries that are not listed in hotel requirement all FREE at no additional cost like deoderant , hair combs, hair shavers, shaving cream, sowing kits, and toothbrush and toothpaste.

We hope this guest gives us a 2nd chance to show that we provide the outmost and sincere guest services.

Thank you for your comments and have a blessed day!

Amerik Suites Laredo Behind Mall Del Norte
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburg, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2012

Great hotel with extremely friendly staff, great rooms, and wonderful breakfast!

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmeriKSUITESLaredo, Front Office Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review, April 23, 2012
Thank you for choosing Amerik Suites Behind Mall Del Norte for your recent stay in Laredo, TX. I was delighted to hear you had an enjoyable time at our hotel.

We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

Is was a pleasure to have you as our guest. We hope to see you again soon.

-Jacqueline Alkire
Amerik Suites Laredo Behind Mall Del Norte
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waldport, Oregon
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 8, 2012 via mobile

Upgraded rooms. Shuttle service. Affordable rates.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmeriKSUITESLaredo, Front Office Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review, April 23, 2012
Thank you for choosing Amerik Suites Behind Mall Del Norte for your recent stay in Laredo, TX. I was delighted to hear you had an enjoyable time at our hotel.

We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

Is was a pleasure to have you as our guest. We hope to see you again soon.

-Jacqueline Alkire
Amerik Suites Laredo Behind Mall Del Norte
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Amerik Suites Laredo Behind Mall Del Norte

Address: 6551 Metro Court, Behind Mall Del Norte, Laredo, TX 78045
Phone Number:
Location: United States > Texas > Laredo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 35 hotels in Laredo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Amerik Suites Laredo Behind Mall Del Norte 2.5*
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Also Known As:
Amerik Suites Laredo Behind Mall Del Norte Hotel Laredo
Laredo Comfort Suites

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