I visited the Motel last Friday July 31st traveling with my young 7 year old son. We were picking up my daughter from camp HOH the following Saturday. We were placed in a room that was occupied as were several other guests that had checked in that afternoon. After being made to wait to correct that error, we found the new room to be filthy with paper thin doors and a musty stench. Coincidentally, we had to leave almost immediately due to an emergency, and the Motel refused to refund our money. Although, we had been there only minutes---long enough to endure being place in an ALREADY OCCUPIED room---made to wait for a new dirty room, we were told the owners refuse any refunds and if the manager would request one, he would be terminated. I was further explained by staff that they did not understand how the credit card machine worked and that they would have to wait until Tuesday morning to talk with the owner to explain the process, and that at that time a refund as possible. As of Tuesday August 4th, when I called, the manager was sill unclear of how to proceed and was told that the owner had not yet considered the issue. I asked him to please expedite the request as the total for services NOT rendered was over $200. He told me if he did, he owuld be terminated. If you own the Big Texas Inn, please ask your store manager for my telelphone number and call me right away for my refund. I will be calling again shortly myself.
- Official Description (provided by the hotel):
- Just off Exit 508 of Interstate Highway 10, Big Texas Inn is ideally located in the heart of Texas Hill Country. Only 10 to 55 minutes away from great attractions like Fiesta, Texas, the San Antonio Riverwalk, The Alamo, Seaworld, Fredericksburg, (an Old German town with over 150 Art and Boutique Shops) and Bandera (an old Western town known as the Cowboy Capital of the world). ... more less
- Reservation Options:
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- Also Known As:
- Big Texas Hotel