Before I booked this stay, I read a good portion of the reviews and we were very excited about staying here. Needing a close to Houston getaway, it seemed to be a great option. Unfortunately, we quickly felt like we were being ripped off. We stayed in The Flying Cloud. I was not surprised by the "old house" smell, because it is an old cottage. However, there were many disappointments with the room.
First - the goods - walking distance to the boardwalk and water. The tasting room at the winery was a nice way to begin our stay, the 2-person Jacuzzi tub (although buttons were missing and the stopper didn't work without a manual cover).
The bads -
Due to the weather, we stayed in the first night.. unfortunately, we learned the "satellite tv" only carried local channels. Normally, this would not bother me, but their website claims satellite.. just because your signal comes from a dish does not make it better than digital rabbit ears if you only provide local channels. We also read online each room had a DVD player and ours did, however, it did not work. The internet connection was also a problem. It was definitely not high speed and the wifi signal would drop or not maintain connection consistently. Since the innkeepers are not on the property except to check you in and out, we could not get assistance until the next day. The weather improved so it became less important. But when you pay $250 a night for a room, you expect things to work.
The room only had 2 pillows, and they were very big and hard, so big, I couldn't use mine for sleeping. The bed was too soft and I woke up both mornings with a back ache. They have an old coffee maker, cream is not fresh. In the fridge, they supplied 2 sodas and 2 waters for our stay. This is extremely minimal, and I consider this bordering on fraudulent to advertise. Having traveled extensively (20 + countries), we both are accustomed to bottled water in the room, so when I read online that sodas and waters are complimentary, I expected more.
The breakfast part of the B & B is practically nonexistent, a couple of pieces of cake and days old fruit. Not exactly sure how they can categorize themselves as a B & B. My bet is the Holiday Inn provides a better breakfast from 6-10am. We ended up going to IHOP up the road for breakfast and another stop for coffee at Starbucks. It would have been great to enjoy some breakfast and coffee on the covered porch had they actually provided something worthy to be called breakfast. Additionally, window panes on the covered porch were broken, so it made it very cold and windy. I can imagine how mosquito infested this will become in the summer.
As far as the service goes, well, there was little to no service whatsoever. The room was not cleaned while we were there, not even to empty trash. beds were left undone and towels were not refreshed. The innkeeper did bring in 2 pieces of wine cake. If this was meant to be the next day's "breakfast" it was an extremely poor attempt. Additionally, the website states a breakfast basket would be delivered to the room each morning. I'm not sure the innkeeper was even on site the first morning of our stay.
When asked about the problems with the room, the innkeeper, Barbara, responded with "we don't do that because of the cost". Really???? What on earth are you spending your business' income on? It's certainly not your guests, that was very clear to us, which leads me to my last and most important "Bad". I expect much better service and actual amenities when I spend that much money for a room. We will not be back and I will share my opinion of this establishment with others planning to stay in Kemah.