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“A dungeon in a beautiful city.” 3 of 5 stars
Review of Passport Inn

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Passport Inn
2.0 of 5 Hotel   |   601 Texas Ave, Kemah, TX 77565   |  
Hotel amenities
Ranked #5 of 5 Hotels in Kemah
Luxembourg City, Luxembourg
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
“A dungeon in a beautiful city.”
3 of 5 stars Reviewed October 28, 2013 via mobile

The front desk personnel were very friendly and helpful..the room was dark, gloomy looking and in bad need of a renovation.Although, we had the feeling that it had been furnished and painted for Halloween. We actually checked the beds for bugs before laying down. I wouldn't stay here again and wouldn't recommend it either.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddharth P, Manager at Passport Inn, responded to this review, October 29, 2013
I'm sorry to hear that your stay was less than pleasant. Improvements and changes have been done since the new management has taken over at the beginning of this week. Many changes including NEW mattresses, NEW furniture and even NEW 32 inch TVs have been made to the entire property. Once again I'm sorry to hear your stay wasn't what you desired and I hope you give us another opportunity to give you a different opinion of our property. We appreciate any feed back good or bad. Our guests opinions are very important to us. Thank you, Management.
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78 reviews from our community

Traveler rating
    4
    13
    7
    7
    47
See reviews for
18
24
2
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 14, 2013

The room was Extremely filthy and full of bugs. I hope I don't catch a disease from it. No phone service, small TV. Everything looks old and dirty. My advice is Don't stay there! There are some other hotels near by a little more expensive but a lot cleaner

  • Stayed October 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddharth P, Manager at Passport Inn, responded to this review, October 18, 2013
We are very sorry about your bad experience. We are currently under new management and are trying our best to renovate and deep clean every inch of our hotel. We are receiving all new flat screens, beds and room furniture. Little by little we are trying our best to fix any problems so that our guest's can have a comfortable stay. Again, we apologize for your bad stay with us. We appreciate any feed back good or bad. Our guests opinions are very important to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Neches
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 11, 2013

Don't ever book a room at this place. I booked what was supposed to be an executive king suite with a jucuzzi tub & beautiful picture window view by phone. This accommodation was even on their website. I was told this verbally, was assured of the rooms cleanliness and told that it was ok to bring my little dog. When we arrived the clerk immediately wanted my Visa card, which was quickly swiped. I asked to see the room and the reply I got was "we have a no refund policy". The room was up 3 flights of stairs, no elevator. the room was absolutely horrible. A bad smell in the room, dirty, dingy, poor lighting, carpet torn & stained, furnishings old & dirty, the bathtub was old, chipped and no Jacuzzi. No beautiful view. They also wanted $50 per night for my pet The facilities had been grossly misrepresented both on their website & verbally. It was so bad I refused to stay there. The clerk tried to get me to sign an authorization to debit my Visa Debit Card which I refused to sign. The owner of the hotel fraudulently processed my Visa Debit Card. To say the least, this was a bad experience. I filed a complaint at my bank & to Visa. Visa reported the owner verified our staying there and they gave him payment just by taking his word. My advice is stay away from here & don't waste your time or money.

Room Tip: Choose another hotel to begin with. Even if you have to pay a little more you will be happier.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddharth P, Manager at Passport Inn, responded to this review, October 18, 2013
We are extremely sorry that your stay at our hotel was at the least unsatisfying. The hotel is currently under new management, and we are trying our very best to fix every single problem the property has had. We understand your frustration and appreciate your time and feedback.
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Alpine, Texas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 7, 2013

This roach motel is by far the most FILTHIEST motel i have ever stayed at. i was afraid of what my crawl out of underneath the bed. the service OMG was horrible. i paid 89.99 for that i should of just paid an extra 30 bucks to stay at the holiday inn. never ever again. the only good person that was willing to help was a young lady named lisa i believe. she was all smiles. but the other young lady was like if she was doing you the favor of getting your room key. my sheets did not fit the bed and my tv the volume kept going up and down. wow worst stay ever. lets just put this way check out time was at 11 we left at 6am.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddharth P, Manager at Passport Inn, responded to this review, October 18, 2013
We are apologize for your uncomfortable stay with us, our guest's opinions and feedback are very important to us. At this time the hotel is currently under new management and we are trying our very best to fix any problems the hotel may have. We are updating the rooms little by little, with new flat screen TV's, new comfortable beds and upgrading with all new room furniture. We are also deep cleaning every inch of the property. We understand your frustrations and regret that your stay with us was at the least displeasing. Thank you for your time and feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spicewood, Texas
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 28, 2013

We booked a room here in spite of the poor reviews because it was a last minute trip and the other hotels were not available. We arrived at 3:30 for a 3:00 check-in and the room was not ready. We agreed to take a king suite on the 3rd floor and there's no elevator - so the climb in the muggy heat with luggage was frustrating. Door to the room wouldn't open and the desk gal came up and showed us that you have to use your entire body to slam against it to jar it open. Then difficult to close and lock. Room was fairly clean, just old and in need of updates. Oh, and the price - way more expensive than when we booked online - and the gal said she thinks her boss just might have recently raised the prices. Seems sort of shady...

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddharth P, Manager at Passport Inn, responded to this review, October 18, 2013
We are regretful of your uncomfortable stay with us back in July and appreciate your time and feedback. The hotel is currently under new management. We are aware of the older model door locks and are looking to have them all replaced within the next week. At this time we are also updating and deep cleaning each and every room on the property. We have also fixed the sales tax, so the price you receive online will always be the same price you pay when you arrive at the hotel. Again, we apologize if your stay here was unpleasant and appreciate your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 24, 2013

Did not clean rooms....charged 19% sales tax....charged higher price than web sight....we complained about dirty and stained sheets and the girl working said that all the sheets were that way and they had no maid service.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddharth P, Manager at Passport Inn, responded to this review, October 18, 2013
We apologize for your unsatisfying stay here at the Pass Port Inn. Our hotel is currently under new management. We are aware of the sales tax from July and have corrected this issue, recently. Also, we have recently given each room on the property the needed deep clean. We are also upgrading our rooms and furniture to improve our customer satisfaction. We have a new hard working maid service to guarantee a comfortable stay. Again, we regret that your stay with us was disappointing and we appreciate your time and feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hockley tx.
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 11, 2013 via mobile

Read some of the comments about what a great hotel the Passport Inn in Kemah was OMG I'd like to know what rooms you stayed in because our room and everyone eles we talk to said the same thing horrible!!!

  • Stayed April 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Passport Inn

Address: 601 Texas Ave, Kemah, TX 77565
Location: United States > Texas > Texas Gulf Coast > Kemah
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #5 of 5 Hotels in Kemah
Price Range (Based on Average Rates): $
Hotel Class:2 star — Passport Inn 2*
Number of rooms: 22
Reservation Options:
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Also Known As:
Passport Inn Hotel Kemah
Passport Hotel Kemah

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