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“Top quality hotel and service near Kemah boardwalk” 5 of 5 stars
Review of Holiday Inn Kemah (near boardwalk)

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Holiday Inn Kemah (near boardwalk)
3.0 of 5 Hotel   |   805 Harris Avenue, Kemah, TX 77565   |  
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Ranked #2 of 5 Hotels in Kemah
Melbourne, Australia
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
“Top quality hotel and service near Kemah boardwalk”
5 of 5 stars Reviewed October 6, 2012 via mobile

Most impressed with the high quality of customer service. This was especially noticeable from Laura (front desk) who was most polite, friendly and professional at all times. Also Olga (restaurant) looked after us at breakfast and happy hour drinks exceptionally well.
Excellent location only a ten minute walk to boardwalk.
Lovely accommodation and outside swimming pool. Absolutely no complaints and would highly recommend this hotel when visiting Kemah boardwalk.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanna R, General Manager at Holiday Inn Kemah (near boardwalk), responded to this review, November 25, 2012
On behalf of our Management Company and our entire team, I thank you for taking the time to share your experience! Comments likes yours keep us aiming for excellence!

Looking forward to serving you in the near future;

At your service;
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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128 reviews from our community

Traveler rating
    66
    43
    10
    2
    7
See reviews for
39
34
6
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
Houston, Texas
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 4, 2012

I read the reviews and after comparing prices of rooms versus quality (from reviewers) I decided on the Holiday Inn at Kemah. The parking was great. It was extremely close to the door. It was also easy to get to (I would Mapquest it first). You can walk to Kemah Boardwalk but I would just drive. There are a few restaurants within walking distance.

The lobby was clean and modern. The furniture was great. The front desk staff was helpful also. They have a small sundries area where you can buy snacks and accessories you may have forgotten.

I was disappointed with the bar staff (Shannon) at Sporting News Grill. The door to the bar was not unlocked until 4:06 P.M. The bar opens at 4:00 P.M. (I am trying to establish a pattern by pointing this fact out). Shannon continued with her opening procedures (turning on all the TV's, setting up her bar, getting out the drink garnishes) all the while not giving me a menu or asking if I would like a drink. I asked if Shannon would change one of the 7 - 10 TV's to a channel that did NOT have sports on it. I pointed out that I was the only customer there and that she was more than welcome to change it back to sports when any other customers entered. She said that she would have to ask her manager. "Okay, maybe she is new" ,I thought. She finally served me a drink. She disappeared for 5 minutes and then returned. She did not change the channel. I then saw a manager enter the bar area and asked him MYSELF if we could change the channel, and just as I mentioned to Shannon, that we could change it back when any other customers entered the bar area. He said that was just fine. Shannon finally changed the channel and turned up the volume. I feel she was not proactive in assisting the customer. She also had a sullen attitude. When several other customers entered the bar (all men) she seemed to pep up, smile and conversed freely with them. I understand that it's a sports bar but all customers should be TREATED EQUALLY. I hope that is not the way Shannon normally treats customers (especially women) and that it was an off night for her. As far as not being prepared to serve customers, perhaps the bar area should be prepared before 4:00 P.M. (maybe staff should arrive at 4:50 or 4:45) so that customers who are ready may be assisted when the sports bar is supposed to be open.

I would come back to this hotel if I am in the area but I will not be visiting the sports bar.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanna R, General Manager at Holiday Inn Kemah (near boardwalk), responded to this review, November 26, 2012
On behalf of our Management Company and our entire team, I thank you for taking the time to share your experience! Comments likes yours keep us aiming for excellence! Looking forward to serving you in the near future; At your service;
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 31, 2012

This was our first time in Kemah, Tx. Wanted to be near boardwalk. On check in front desk very rude. At first was impressed with our room. We decide to go to boardwalk for dinner. While out received phone call from hotel about my room. When we returned key cards did not work. When we finally got into room we noticed our stuff was rummaged through and many things stolen. Hotel staff not very helpfull. No manager contact that night. Currently over 4 weeks with no resolution and no funds for over 600$$$$ loss. Beware!

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Kemah (near boardwalk), responded to this review, August 16, 2012
Dear Thimios P,

Thank you for bringing this to our attention. We take comments such as these very serious and would like to follow up with you. We have sent you a private message in effort to obtain more information.

I look forward to hearing back from you very soon.

Sincerely,

Katie J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston TX
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed July 29, 2012

This hotel is nice, at great location - walking distance to The Boardwalk. The Lobby is nice, modern look, clean and staff are helpful. Room is small but neat, clean and nicely decorated. But the carpet in escalators need to be cleaned. Pool is small but neat outside of the lobby. Parking lot is big enough for all guests. Wifi is free. Lots of electrical plugs in room. Generally we love this hotel.
However, one big issue we had the day we departed is at The Sport New restaurant. we came down for breakfast around 9:30AM. It is not a rush hour but no staff hosts at the front. We found the empty seat and waited, and waited, and waited. Waiters and waitresses passed by couple of times without asking any thing... Finally, one waitress came over and took order. Believe or not, we waited and waited and waited for more than 15 minutes... The restaurants was not full of guests... Hmmm.... We constantly requested the booster seat for our toddler but no one seemed bother to bring it. My baby ended up to seat on my lap and eat 'cause the table is to high for her. Besides, lots of tables full of glasses and plates with left-over that been eaten by previous guests still there from the time we walked in and walked out... Thus, other guests came in and could not find place to seat down. This is the WORSE restaurant I've ever been. Food is so so with reasonable price. Need to hire more staffs or this place will loose business very soon.
Recommend to stay but not eat. There are lots of places to eat outside.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Manager at Holiday Inn Kemah (near boardwalk), responded to this review, September 24, 2012
I would like to take the time to thank you for filling out a review and letting us know how we did during your stay. It is always very encouraging to receive great reviews like yours and it is because of guest like you that we are able to know that we are doing the right things for our guests.

Best Regards,

Mark Shearer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, TX
Top Contributor
79 reviews 79 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 1, 2012

Just going blindly on an article about Kemah, TX Boardwalk on our way to Galveston. What a find. It was crowded on a Saturday night before July 4, but compared to the big theme parks, that was fantastic. Small scale, nice rides for young and old. Very afforable. Holiday Inn was exceptional and within walking distance of Boardwalk. I felt very safe.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Manager at Holiday Inn Kemah (near boardwalk), responded to this review, September 24, 2012
I would like to take the time to thank you for filling out a review and letting us know how we did during your stay. I am so glad you enjoyed Kemah and the Boardwalk. It is always very encouraging to receive great reviews like yours and it is because of guest like you that we are able to know that we are doing the right things for our guests.

Sincerely,

Mark Shearer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wharton, Texas
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2012

We checked into the south shore harbour and were not pleased. I called the holiday inn Kemah and thu found us rooms! Great, fresh and clean hotel. Kiersten at the front desk was very nice and charlene in the restaurant was very nice and worked very hard. Loved our stay. Very close to Kemah and our kids eat FREE

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 18, 2012

Headed to Kemah for a quick get-away with the Honey and took in the Star Fleet Cruises Fireworks trip. The Holiday Inn was new construction, staff was courteous and the bed was very comfortable. Rooms are nice sized with modern amenities. Lots of electrical hook-ups and free wifi. Bathroom is modern and attractive, shower is a low-lipped walk-in affair and water pressure and temp were consistant. Fair price for a tourist area. Pool has a lovely view of Hwy 146, but was well maintained.

Room Tip: Go for Height - stay on 5th floor and see the Bay and yacht basin
See more room tips
  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Kemah (near boardwalk)

Address: 805 Harris Avenue, Kemah, TX 77565
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Kemah
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Kemah
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Kemah (near boardwalk) 3*
Number of rooms: 128
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Also Known As:
Holiday Inn Kemah (Near Boardwalk) Hotel Kemah

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