Just spent a weekend there-found it online with search of area. 30 minutes from airport, just a few minutes from Kemah Boardwalk and a few minutes from local school where we were attending a dance recital so location was great - very few miles put on car. BUT......The room was reasonably clean(did have a large whole in a blanket however) but everything else in this place was filthy! The elevator was never swept - same papers, crumbs etc in corner on Monday when we checked out as were there when we checked i n on Friday. Footprints on the interior of the elevator door were never cleaned off. Looks like staff never went in the elevator at all. Carpettng in hallways was old and dirty. Continental breakfast should have had some more fruit than a few apples. That floor also needed a good sweeping. "Fitness" room had a non working treadmill. When we inquired about it to the "manager" at the front desk(WHEN you could ever find him at the desk and not hanging out with buddies in the breakfast room or smoking outside) he said he didnt know anything about it but a kid was overhearing the conversation said it had been like that for a long time. Manager said he would report it to the corporate office but "they dont really do anything" Not a very positive image to project of your
employer in addition to incredibly awful customer service!! The other manager on duty "Patel" (although that was always the name listed as manager on duty and the younger man was definitely not a Patel) was at least more customer friendly - brought out more muffins to the breakfast room when asked to and even printed out our boarding passes for us. But of course that was because the hookup to the computer in the lobby area was not working.
I have stayed at Super 8 chain in several other states and this one was by far the dirtiest I had ever seen. Thankfully we just slept and showered and were out most of the time and location was great but that was only plus.
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- Also Known As:
- Super 8 Hotel Kemah